E-Health Software Support Specialist I

US15 eMDs, Inc.

Richardson (TX)

Hybrid

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Hybrid work options

Flexible hours

Paid time off

Job summary

CompuGroup Medical is seeking a Software Support Specialist I to assist healthcare professionals with CGM software products. You will support customers by phone, chat, and email, documenting interactions clearly and thoroughly.

You will learn the full feature set, create knowledge base articles, and troubleshoot issues in Windows environments to improve digital health outcomes. This entry-level role offers hybrid work options and growth opportunities.

Qualifications

1 year of customer service experience or more.
Knowledge of EHR systems and medical terminology/workflow.
Experience with medical billing or insurance is a plus.
Ability to manage multiple tasks in a fast-paced environment.
Ability to troubleshoot using Windows tools and resources.
Willingness to learn and complete exams for CGM software modules.

Responsibilities

Responds to customer requests promptly to meet SLA.
Responds professionally to customers and leadership alike.
Communicates with customers via phone, chat, and email; documents interactions clearly.
Creates knowledge base articles for customer support site.
Analyzes, troubleshoots, runs scripts, and provides solutions.
Learns core task set for CGM software and passes exams.
Documents customer tickets in the CRM and follows processes.