Associate Technical Account Manager - Remote

Keyfactor; Independence Township (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Keyfactor is seeking an Associate Technical Account Manager to support the post-sale technical relationship for a portfolio of customer accounts. The role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage.

You will develop technical and customer-facing expertise while contributing to positive outcomes through strong communication, responsiveness, and attention to detail.

Qualifications

• Bachelor's degree or equivalent experience.
• Up to 2 years of related experience in technical account management, customer success, or similar customer-facing technical role.
• Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.

Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items, ensuring accurate documentation in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions and internal collaboration.

Skills

Technical aptitude

Customer communication

Documentation skills

Problem solving

CRM familiarity

Education

Bachelor's degree or equivalent experience

Tools

CRM tools

Issue tracking systems

Job description

Keyfactor is seeking an Associate Technical Account Manager to support the post-sale technical relationship for a portfolio of customer accounts. The role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage.

You will develop technical and customer-facing expertise while contributing to positive outcomes through strong communication, responsiveness, and attention to detail.