Remote Associate Technical Account Manager

Writing.io; Cleveland, Northern (OH, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Keyfactor is seeking an Associate Technical Account Manager to support post-sale technical relationships for a portfolio of customer accounts. You will help customers adopt Keyfactor solutions, coordinate issue resolution, and monitor account health and usage with senior team members.

You will develop technical and customer-facing expertise while contributing to positive outcomes through clear communication, responsiveness, and attention to detail.

Qualifications

• Bachelor’s degree or equivalent experience.
• Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally.
• Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and elevate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment.

Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Skills

CRM tools

Technical aptitude

Customer communication

Issue tracking

Documentation skills

Time management

Education

Bachelor’s degree or equivalent experience

Job description

Keyfactor is seeking an Associate Technical Account Manager to support post-sale technical relationships for a portfolio of customer accounts. You will help customers adopt Keyfactor solutions, coordinate issue resolution, and monitor account health and usage with senior team members.

You will develop technical and customer-facing expertise while contributing to positive outcomes through clear communication, responsiveness, and attention to detail.