Associate Store Manager — Lead, Coach & Drive Sales

Casper; Massachusetts; On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Salary + monthly bonus

Medical, vision, and dental insurance

Employee discount

401k program

Paid time off

tuition reimbursement

Referral program

Job summary

Casper, a sleep product innovator, is seeking an Associate Store Manager in Massachusetts to lead a store team, drive customer-centric, consultative sales, and partner with Store Manager to elevate offline experience. You will recruit, coach, and develop a high-performing team, manage scheduling, inventory, and visual standards, and use data to improve performance.

This role requires 40+ hours weekly, relocation willingness, and fluency in Salesforce; Casper offers base salary with monthly

Qualifications

• 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
• Deep and demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills with a knack for building consensus via influence
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Willing to relocate for growth opportunities
• Fluency in Salesforce preferred
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone
• Ability to move boxes weighing up to 150 lbs and be on your feet all day
• Bachelor’s Degree or equivalent

Responsibilities

• Oversee staff and day-to-day operations alongside the Store Manager.
• Staff scheduling, opening/closing, inventory management, upholding visual brand standards.
• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Develop, coach, and mentor a world class service-minded and high performing team.
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
• Maintain a performance culture of ownership, continuous improvement and goal achievement.
• Implement and supervise ongoing training and feedback with the team.
• Work with the fleet to build out back of house processes and manage continuous improvements.

Skills

People leadership

Sales acumen

Communication

Salesforce

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Casper, a sleep product innovator, is seeking an Associate Store Manager in Massachusetts to lead a store team, drive customer-centric, consultative sales, and partner with Store Manager to elevate offline experience. You will recruit, coach, and develop a high-performing team, manage scheduling, inventory, and visual standards, and use data to improve performance.

This role requires 40+ hours weekly, relocation willingness, and fluency in Salesforce; Casper offers base salary with monthly