Store Lead — Sleep Retail & Customer Experience

Casper; San Jose (CA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Bonus potential

Employee discount

Paid time off

Paid sick time

Referral program

Job summary

Casper is seeking a Store Supervisor to oversee day-to-day store operations alongside the Store Manager. You will lead by example on the sales floor and drive a customer-centric, consultative sales culture to elevate the offline shopping experience.

As part of the leadership team, you will open/close the store, manage inventory, train staff on product knowledge and systems, and implement Casper HQ initiatives while maintaining visual brand standards. Weekend availability required.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and solves problems with grace and optimism
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Available to work at minimum 2 days a week with weekend availability
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Customer service

Sales

Communication

Problem solving

Adaptability

Financial management

Job description

Casper is seeking a Store Supervisor to oversee day-to-day store operations alongside the Store Manager. You will lead by example on the sales floor and drive a customer-centric, consultative sales culture to elevate the offline shopping experience.

As part of the leadership team, you will open/close the store, manage inventory, train staff on product knowledge and systems, and implement Casper HQ initiatives while maintaining visual brand standards. Weekend availability required.