Associate Service Advisor

Jobtailor; Coraopolis (Allegheny County); On-site; USD 18,000 - 30,000; Full time

Job summary

Jobtailor is seeking participants for a program to develop repair estimates, educate customers on vehicle repair processes, insurance procedures, and rights, while finalizing total loss administration. You will gain hands-on experience in DRP partnerships and KPI-focused goals, with an emphasis on accuracy and customer service.

The role emphasizes professional appearance, punctuality, and proactive learning during 7–9 months of training, including CYOU-based assignments and weekly progress

Qualifications

• Demonstrates expertise in developing accurate repair estimates and educating customers on vehicle repair processes and insurance procedures.
• Committed to maintaining professionalism and achieving organizational profit benchmarks through effective communication and customer service.

Responsibilities

• Optimize and develop accurate repair estimates to enable the organization to achieve profit benchmarks
• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Provide estimates that support DRP partnerships and KPI goals
• Finalize total loss administration
• Provide trusted service by reviewing the comprehensive repair process with customers
• Greet customers by phone or in person
• Educate customers about collision repair, insurance claims information, processing, and payment procedures

Skills

Repair Estimate Development

Customer Education

Collision Repair Knowledge

Insurance Claims Processing

I-CAR Certification

Tools

CYOU

Job description

• Optimize and develop accurate repair estimates to enable the organization to achieve profit benchmarks
• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Provide estimates that support DRP partnerships and KPI goals
• Finalize total loss administration
• Provide trusted service by reviewing the comprehensive repair process with customers
• Greet customers by phone or in person
• Educate customers about collision repair, insurance claims information, processing, and payment procedures

Requirements

• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2
• Write as many estimates as possible

Core Competencies

Demonstrates expertise in developing accurate repair estimates and educating customers on vehicle repair processes and insurance procedures. Committed to maintaining professionalism and achieving organizational profit benchmarks through effective communication and customer service.

Highest-signal resume keywords

• Repair Estimate Development
• Customer Education
• Collision Repair Knowledge
• Insurance Claims Processing
• I-CAR Certification

Hard Skills

• Repair Estimation
• Total Loss Administration
• KPI Goal Achievement
• Collision Repair Techniques
• Insurance Procedures

Soft Skills

• Professional Appearance
• Ambition
• Communication Skills
• Customer Service
• Time Management

Certifications & Qualifications

• I-CAR Certification

Industry Keywords

• DRP Partnerships
• Vehicle Repair Processes
• Customer Rights
• Safety Standards
• Payment Procedures

Tools & Technologies

• CYOU