Associate Service Advisor

Crash Champions; Gluckstadt (MS); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Gluckstadt, MS is seeking a motivated candidate for a hands-on program in estimating and customer service within our collision repair network.

You will learn to craft accurate repair estimates, educate customers on the repair process and insurance steps, and support DRP partnerships to help hit KPI targets.

This role rewards punctuality, professional presentation, and active participation in training programs including CYOU and I-CAR.

Qualifications

• Professionalism and alignment with Crash Champions culture.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Attend all required training including CYOU and I-CAR.
• Write as many estimates as possible.

Responsibilities

• Optimize and develop accurate repair estimates to meet profit benchmarks.
• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Provide estimates that support DRP partnerships and KPI goals.
• Finalize total loss administration.
• Provide personal, trusted service by reviewing the repair process with customers.

Skills

Punctuality

Professionalism

Ambition

Attention to detail

Questioning attitude

Job description

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.
  • This is achieved by:
    • Greeting customers by phone or in-person
    • Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:

• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2
• Write as many estimates as possible

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $20.55/Hr.