Associate Program Development Representative - Hybrid in Austin, TX

Francisco Partners; Austin (TX); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Francisco Partners in Bee Cave, TX is seeking a proactive, high-volume sales assistant to educate existing OEC customers on the benefits of the PartsTech platform. The hybrid role averages four 10-hour days with one remote day, and requires strong phone etiquette, outbound calling, and CRM usage.

You will work per schedule 7:30am-5:30pm CST, target onboarding signups, and collaborate with teams to pre-qualify leads.

Qualifications

• Requires strong phone communication and outbound calling skills.
• Ability to educate customers about platform benefits and generate signups.
• Comfort working in a high-volume, goal-driven sales environment.

Responsibilities

• Conducts warm, outbound proactive calling to educate existing OEC customers (min. 50 dials/day).
• Engages with customers by phone and email to provide content and product information.
• Gathers information to generate signups with key users and decision makers.
• Researches accounts using Salesforce CRM and external resources to pre-qualify leads.
• Participates in outbound campaigns to drive usage and adoption of the PartsTech platform.
• Achieves assigned sales targets and performance metrics.
• Documents activity and maintains customer accounts in Salesforce.

Skills

Outbound calling

Sales communication

CRM usage

Phone etiquette

Time management

Objection handling

Education

High school diploma

Tools

Salesforce

Job description

Job Summary

Provides education to existing OEC customers on the benefits of taking advantage of their access to the free additional solution, the PartsTech parts ordering platform. Call lists will be provided, and calls will be placed in a high-volume setting. This is a Hybrid role working four 10-hour workdays (hours capped at 40 hours per week). The work schedule is 1 day remote (Monday or Friday) and 3 days onsite (Tues.-Thurs.). Work hours are 7:30am-5:30pm CST. Candidates must live within commuting distance to our office in Bee Cave, TX to be considered for this role.

Key Responsibilities

• 1. Conducts warm, outbound proactive calling to educate existing OEC customers in a high-volume setting (min. 50 dials per day).
• 2. Engages with customers by phone and email. Communicates knowledgeably to provide content and product/program information to generate signups of the PartsTech parts ordering platform.
• 3. Gathers information to generate signups with key users and decision makers.
• 4. Researches accounts using Salesforce CRM as well as external resources such as Google and LinkedIn to pre-qualify leads.
• 5. Participates in outbound call campaigns to drive usage and adoption of the PartsTech platform.
• 6. Achieves assigned sales targets and performance metrics in line with business requirements.
• 7. Utilizes Salesforce CRM to document activity and maintain customer accounts.

Education

Requires a high school diploma, GED, or equivalent.

Experience

No outbound calling experience is required; however, candidates must have the following skills and abilities:

• Strong work ethic, driven, resilient, and creative in engaging in meaningful conversations and handling objections.
• Professional speaking voice with strong phone etiquette skills.
• Self-motivated and results oriented with a drive to win.
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• A positive and determined attitude, and able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
• Excellent written and verbal communication skills.
• Able to employ structured selling methods.
• Works effectively and independently in a high-pressure, high risks sales environment.
• Strong desire and ability to evolve sales skills and product knowledge, and progress to other roles within the Direct Sales organization.
• Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change.
• Able to effectively work and thrive in a hybrid work environment.