Associate Manager, Field Operations & Training

Savers | Value Village; Marietta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bundled health plans

Company-paid life insurance

401k with company match

Paid time off

Mental health services

Job summary

GreenDrop is seeking an Associate Manager to lead field operations and oversee multiple donation sites in Georgia. The role emphasizes coaching, donor service, and adherence to company policies while maintaining high standards of safety and efficiency.

As a critical link in our expanding network, you will manage team performance, coordinate pickups, and work closely with the Area Manager to optimize operations and customer experience.

Qualifications

• High school degree or equivalent.
• Minimum of 2 years in a supervisory customer service role leading 10 or more team members.

Responsibilities

• Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures.
• Actively engaging in the field with direct oversight to 20 to 30 sites on a regular basis.
• Direct report functionality of an Area Manager including hiring, coaching, counseling, firing duties, tracking time, and other people management needs.
• Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities.
• Manage supplies, assets, and all maintenance requests at each site.
• Ensure timely requests of all pickups are communicated.
• Interact with donors while exercising good judgment.
• Maintain a positive, customer-focused mindset.
• Work independently without supervision and maintain integrity.
• Build a culture of customer service by providing donors with friendly, helpful, and efficient service.
• Assist donors and truck drivers with donated merchandise and invite them to return.
• Follow safety standards to protect team members and donors.
• Report hazards or injuries to management.
• Wear tablet holder while recording donor information in the company iPad.
• Organize donations in the stock room throughout the shift.
• Send daily and weekly supply needs to the Area Manager.
• Other duties assigned by manager.

Job description

GreenDrop is seeking an Associate Manager to lead field operations and oversee multiple donation sites in Georgia. The role emphasizes coaching, donor service, and adherence to company policies while maintaining high standards of safety and efficiency.

As a critical link in our expanding network, you will manage team performance, coordinate pickups, and work closely with the Area Manager to optimize operations and customer experience.