Associate Manager, eCommerce Platform Operations

Warner Music Group; Los Angeles, Northern (CA, KY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Warner Music Group seeks an Associate Manager for WMX eCommerce Platform Operations to oversee artist store development, launches, and frontend customizations while ensuring platform stability. You’ll plan, execute, and maintain high-traffic campaigns with millions of views and tens of thousands of orders monthly.

You’ll work with Product Owners, Designers, Developers, and CRM managers in a fast-paced environment, coordinating sprints and delivering feature enhancements that meet business goals

Qualifications

• 3-4 years of Project Management experience in an e-commerce environment.
• Experience taking part in and running scrum, sprint planning, sprint review, and sprint retrospective meetings.
• Knowledge of ecommerce, digital marketing, and user experience.

Responsibilities

• You will manage webstore development, launches and schedules for artists across all labels by creating timelines, gathering requirements from stakeholders and supporting the operations team in building the stores.
• You will be responsible for writing user acceptance criteria and performing user acceptance testing for new features and software capabilities, ensuring that new development enables operational best practices and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation and end-user guides
• You will help the Project Manager manage projects by providing focus, tactical direction, working with cross-functional teams and driving toward key milestones to deliver new capabilities along with any ad hoc projects.
• You will analyze and identify solutions for operational issues and gaps, supporting and enhancing the day-to-day operational model.
• You will maintain and administer services such as DNS updates and web application firewall configurations.
• You will analyze customer email data integrations points and monitor signup lists.
• You will provide support to various Stakeholders on multiple evolving platforms.
• You will collaborate to ensure projects and campaigns are in full compliance of GDPR cookie, privacy, company policies and standards on all ecommerce platform outlets.

Skills

Project Management

Agile methodologies

Stakeholder management

Scrum ceremonies

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jira

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team: Strategic Operations is a cross-functional team that sits at the center of Warner Music Group within Warner Music Experience. We build fan-focused and data-driven e-commerce stores, websites, and email marketing campaigns that deliver our artists’ content to millions of fans around the world. We’re the backbone of the marketing and e-commerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role: The Associate Manager, WMX eCommerce Platform Operations has a unique role of overseeing the development of artists’ e-commerce stores, redemption pages, frontend customizations, as well as general platform stability and enhancements. You will manage the planning, execution, and maintenance of e-commerce store launches, pre-order bundles, new merchandise, and other high traffic campaigns with 2.5 million monthly store views around the world. You will contribute to the success of some of the best and biggest artists by ensuring a smooth customer experience, successful chart reporting, and digital asset delivery for 70 thousand monthly orders. You’ll work with a talented and data-driven team of Product Owners, E-Commerce Merchandisers, E-Commerce Store Managers, Digital Designers, UX Designers, Developers, and CRM Managers. If you love music and technology, this job is for you. Here you’ll get to:

• You will manage webstore development, launches and schedules for artists across all labels by creating timelines, gathering requirements from stakeholders and supporting the operations team in building the stores.
• You will be responsible for writing user acceptance criteria and performing user acceptance testing for new features and software capabilities, ensuring that new development enables operational best practices and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation and end-user guides
• You will help the Project Manager manage projects by providing focus, tactical direction, working with cross-functional teams and driving toward key milestones to deliver new capabilities along with any ad hoc projects.
• You will analyze and identify solutions for operational issues and gaps, supporting and enhancing the day-to-day operational model.
• You will maintain and administer services such as DNS updates and web application firewall configurations.
• You will analyze customer email data integrations points and monitor signup lists.
• You will provide support to various Stakeholders on multiple evolving platforms.
• You will collaborate to ensure projects and campaigns are in full compliance of GDPR cookie, privacy, company policies and standards on all ecommerce platform outlets.
• You will understand the user experience in each project and ensure the client request is fulfilled.

About you:

• You have 3-4 years of Project Management experience in an e-commerce environment.
• You have an understanding of various Project Management methods, mainly Agile.
• You have experience taking part in and running scrum, sprint planning, sprint review, and sprint retrospective meetings.
• You have an understanding of creative and development processes.
• You have excellent organizational and prioritization skills with ability to initiate and drive improvements.
• You have proven ability to motivate, support, and collaborate with various teams. You can easily work with everyone from designers to web developers to digital marketers.
• You have an understanding of ecommerce, digital marketing, and user experience.
• You have experience in excelling within fast-paced, high output environments with the ability to pivot at a moments notice.

We’d love it if you also had:

• Love for music and understanding the customer journey.
• Experience working with Jira.
• Bachelor’s Degree preferred
• Experience in digital marketing.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships.

#LI-Onsite Salary Range: $70,304 to $75,000 Annually

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors. Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents: 2026 Benefits At A Glance final.pdf EVerify Participation Poster.pdf Right To Work .pdf

Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA. Consider a career at WMG and be a part of one of the biggest forces in music today.