Associate Implementation Specialist - 15182

Novisync Solutions Inc.; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Novisync Solutions Inc. in Memphis, TN is seeking an Associate Implementation Specialist to support data center hardware deployment and field coordination onsite. The role involves OS installation, server testing, and seamless interaction with Dell support and field engineers.

The ideal candidate will have basic network knowledge, Linux log reading, and Linux CLI skills, with willingness to work weekends/holidays and lift heavy equipment. Teamwork and strong customer communication are essential.

Qualifications

• Basic network experience required.
• Experience reading Linux logs required.
• Linux CLI experience required.

Responsibilities

• Ticket management and tracking
• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks)
• Coordinate with colocation teams for power, cooling, and facility maintenance
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and testing
• Conduct system testing and validation for operational readiness
• Handle urgent issues as escalation and coordination point

Skills

Basic network experience

Linux logs reading

Linux CLI

Job description

Take the next step in your career with Novisync. Applying for: Associate Implementation Specialist

Job Overview

Location: 100% onsite in Memphis, TN. No remote options.

Resident must be flexible in working during weekends and holidays when customers require.

Must be a US Citizen or have a Green Card.

Resource should be comfortable with HW repair; may provide OSE/FSE support, have experience with server hardware, part replacement. Prior Dell FSE experience a plus.

Responsibilities

• Ticket management/Tracking
• Good problem‑solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast‑paced environment
• Provide day‑to‑day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer‑directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor‑recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point

Must Have Skills

• Basic Network experience
• Experience reading Linux logs
• Linux CLI experience

Nice to Have Skills

• RoCE network experience
• Nvidia GPU/NIC experience

Flexible schedule, including ability to support after hours and/or weekend schedules.

Strong customer communication skills, both verbal and written.

Ability to work well within an onsite team in a dynamic environment.