Associate Implementation Specialist

Novisync Solutions Inc.; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Novisync Solutions Inc. in Atlanta, GA is seeking an Associate Implementation Specialist for a 1-year assignment. The role involves direct customer interaction, ticket management, and hands-on hardware repair work, including lifting up to 65 pounds and occasional ladder tasks.

The ideal candidate will have strong communication skills, work well in a team, and be prepared for after-hours and weekend support. US citizenship or a Green Card is required, with prior Dell FSE experience a plus.

Qualifications

• Strong customer communication skills, both verbal and written.
• Ability to work well within an onsite team in a dynamic environment.
• Flexible schedule, including ability to support after hours and/or weekend schedules.
• Must be a US Citizen or have a Green Card.
• Comfortable with hardware repair; hands on server work and part replacement.
• Prior Dell FSE experience a plus.

Responsibilities

• Ticket management/Tracking.
• Good problem-solving skills.
• Great customer service and communication.
• Ability to work well within a team.
• Be able to lift 65 pounds.
• Be able to work while on a ladder.
• Great attention to detail.

Skills

Customer communication

Teamwork

Problem solving

Attention to detail

Ability to lift heavy objects

Job description

Associate Implementation Specialist - NOVIJP0015192

Location: Atlanta GA USA

Duration: 1 year

Work Authorization: USC, GC

Resident must be flexible in working during the weekends and holidays when customer requires.

• Strong Customer communication skills, both verbal and written


• Ability to work well within an onsite team in a dynamic environment


• Flexible schedule, including ability to support after hours and/or weekend schedules

Must be a US Citizen or have a Green Card

Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities:

• Ticket management/Tracking


• Good problem-solving skills


• Great customer service and communication


• Ability to work well within a team


• Be able to lift 65 pounds


• Be able to work while on a ladder


• Great attention to detail