Associate Implementation Specialist - 15193

Novisync Solutions Inc.; Hillsboro (OR); On-site; USD 55,000 - 85,000; Full time

Job summary

Novisync Solutions Inc. is seeking an Associate Implementation Specialist to support day-to-day data center operations, perform hardware repair, and coordinate with dispatched engineers. The role requires strong customer communication, teamwork, and ability to lift heavy parts in a fast-paced environment.

Responsibilities include ticket management, OS installations, and environmental documentation, with weekend/holiday coverage as needed. Experience with Dell hardware is a plus.

Qualifications

• Basic networking experience required.
• Experience reading Linux logs and using Linux CLI.
• Hardware repair and data center support experience.

Responsibilities

• Ticket management and tracking.
• Provide day-to-day data center operational support.
• Escort and coordinate dispatched field engineers.
• Manage parts shipping, receiving and inventory.
• Perform OS installation and hardware testing.
• Coordinate with colocation teams for power and cooling.
• Be able to lift up to 65 pounds and work on ladders.
• Work in a fast-paced environment with attention to detail.

Skills

Networking basics

Linux CLI

Log analysis

Tools

Dell hardware repair

Job description

Take the next step in your career with Novisync. Applying for: Associate Implementation Specialist

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Detailed Job Description

Resident must be flexible in working during the weekends and holidays when customer requires.

• Strong Customer communication skills, both verbal and written
• Ability to work well within an onsite team in a dynamic environment
• Flexible schedule, including ability to support after hours and/or weekend schedules

Must be a US Citizen or have a Green Card

Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities

• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Must have skills

• Basic Network experience
• Experience reading Linux logs
• Linux cli experience

Nice to have skills

• RoCE network experience
• Nvidia GPU/NIC experience is a plus

New Scope that I received

• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.