Associate Implementation Specialist - 15192

Novisync Solutions Inc.; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

Novisync Solutions Inc. is seeking an Associate Implementation Specialist to join our data center operations.

You will manage tickets, coordinate with dispatched field engineers, track parts, perform hardware replacements, and assist with OS installations and GPU configuration to ensure systems run reliably. Must be a US citizen or green card holder, with basic network experience and the ability to read Linux logs and use the Linux CLI.

Qualifications

• Must have basic networking experience.
• Experience reading Linux logs.
• Linux CLI experience.

Responsibilities

• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Skills

Network basics

Linux logs

Linux CLI

Job description

Take the next step in your career with Novisync. Applying for: Associate Implementation Specialist

Fill out the form below or upload your resume to auto-fill the details.

Detailed Job Description

Resident must be flexible in working during the weekends and holidays when customer requires.

• Strong Customer communication skills, both verbal and written
• Ability to work well within an onsite team in a dynamic environment
• Flexible schedule, including ability to support after hours and/or weekend schedules

Must be a US Citizen or have a Green Card

Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities

• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Must have skills

• Basic Network experience
• Experience reading Linux logs
• Linux cli experience

Nice to have skills

• RoCE network experience
• Nvidia GPU/NIC experience is a plus

New Scope that I received

• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.