Associate, HR Services

Kelly Services; Clayton (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telemedicine

Retirement Savings Plan

Transit Stipend

Paid Holidays

Job summary

Kelly Services is seeking an Associate, HR Services in Clayton, NC to deliver customer-focused HR transactions and lifecycle support using ServiceNow and SuccessFactors. This onsite role collaborates with employees, HR Partners, and Centers of Excellence to ensure timely, accurate processing within defined SLAs.

The ideal candidate will have a HR-related degree with 3+ years in an HR Service Center or related area, strong Excel skills, and a focus on confidentiality and service excellence in a

Qualifications

• Bachelor's degree in HR, Business, or related field with 3+ years HR Service Center experience.
• Alternate: Associate's degree in HR/Business with 5+ years HR Service Center experience.
• High School diploma with 7+ years HR Service Center experience.

Responsibilities

• Process HR service requests in SuccessFactors Employee Central and related modules.
• Handle transfers, changes in working times, promotions, pay changes, and hires.
• Respond to inquiries and manage stakeholder communications.
• Support Job Description Uploads in JDXpert; protect data privacy.
• Leverage AI and automation to improve HR service delivery.

Skills

HR Service Center

Microsoft Excel

Customer service

Project leadership

Attention to detail

Communication

Education

Bachelor’s degree in HR or Business

Associate’s degree in HR or Business

High School Diploma

Tools

ServiceNow

SuccessFactors

JDXpert

Job description

Company: Kelly Services

Position Title: Associate, HR Services

Location: Clayton, NC 27527

Onsite Requirements: Onsite, Monday–Friday, 8:00 AM–5:00 PM

Duration: 6 Months

Overview

Kelly Services is seeking an Associate, HR Services to deliver customer-focused support for HR transactions, policies, and processes using ServiceNow and SuccessFactors. The successful candidate will contribute within the askHR Service Center, supporting employees, HR Business Partners, and HR Centers of Excellence by processing HR service requests and employee lifecycle transactions. This is an onsite role offering the opportunity to work in a collaborative environment.

Key Responsibilities

• Execute HR services within People Services North America, including processing high-volume employee lifecycle requests in SuccessFactors (Employee Central):
• Transfers
• Changes in working times
• Promotions / Pay changes / Performance awards
• Hire processing
• Respond to employee inquiries and service requests professionally and in alignment with Service Level Agreements.
• Manage stakeholder communications regarding new hires, ensuring timely and accurate information.
• Support and manage Job Description Uploads in JDXpert.
• Maintain confidentiality and privacy of personal or sensitive data in all interactions.
• Utilize AI and automation for efficient HR transactions and improved service delivery.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field from an accredited university and minimum of 3 years HR Service Center or HR Specialty experience preferred.
• Alternatively:
• Associate’s Degree in HR or Business and minimum 5 years of HR Service Center or HR Specialty experience OR
• High School Diploma (or equivalent) and minimum 7 years of HR Service Center or HR Specialty experience
• Basic knowledge of HR practices and deep understanding of one or more HR functions (benefits, payroll, compensation, talent acquisition, talent management, etc.)
• Ability to maintain a high level of confidentiality
• Advanced proficiency in Microsoft Office, particularly Excel
• Customer service experience preferred—especially in HR or customer care roles; pharmaceutical industry experience a plus
• Demonstrated capability to lead projects and drive process improvements
• Strong attention to detail and problem-solving skills
• Ability to excel in a fast-paced and rapidly changing environment
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• High degree of professionalism in all interactions

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff…?