Associate Help Desk Support Technician

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

Sanford Health in Sioux Falls, SD is seeking an Associate Help Desk Support Technician who provides front-line technical support for patients and employees, ensuring smooth healthcare operations. The role involves serving as the first contact for MyChart login issues and performing password resets and login assistance for staff.

You will troubleshoot with resources and escalate complex issues to next-level support.

Qualifications

• High school diploma or equivalent preferred.
• Associates’ degree in technology related field strongly preferred.

Responsibilities

• Provide front-line technical support for Sanford Health patients and employees.
• First point of contact for Sanford MyChart patients needing login and technical assistance.
• Perform password resets and login assistance for all Sanford employees.
• Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
• Identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service.

Education

High school diploma or equivalent

Associates degree in technology related field

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

• Facility: Sanford Business Center Building
• Location: Sioux Falls, SD
• Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
• Shift: 8 Hours - Day Shifts
• Job Schedule: Full time
• Weekly Hours: 40.00
• Salary Range: $19.00 - $30.50

Job Summary

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and elevate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications

High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0277482
Job Function: Information Technology
Featured: No