Technology Systems Specialist

Good Samaritan Society; Bemidji (MN); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health, Bemidji Medical Center, seeks an on-site IT support specialist to assist patients, team members, and guests with technology needs. You will troubleshoot devices, support networks, and educate users while upholding Sanford standards.

The role requires an associate degree or equivalent experience, valid license, and strong customer service focus in a fast-paced healthcare setting.

Qualifications

• Associate's degree required; 3 years of customer service/tech experience may substitute.
• 2 years of technical support or customer service preferred.
• Valid Driver's License required with good driving record.

Responsibilities

• Provide on-site IT and device support in multiple clinical and non-clinical areas.
• Troubleshoot hardware, software, and network-related issues for guests and staff.
• Replace devices as needed and educate users on best practices.
• Collaborate with departments to meet technology needs and service standards.

Skills

Customer service

Technical support

Communication skills

Education

Associate's degree

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Bemidji Medical Center
Location: Bemidji, MN
Address: 1300 Anne St NW, Bemidji, MN 56601, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $24.00 - $38.50

Department Details

Monday - Friday 8-5

Job Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end-user computing technologies. Ability to train and educate customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Ability to diffuse stressful situations. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology.

2 years experience in technical support or customer service preferred.

Valid Driver's License required. Must maintain a good driving record.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees.

Depending on eligibility, a variety of benefits include:

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0274980
Job Function: Information Technology
Featured: No