Technology Systems Specialist

Good Samaritan Society; Fargo (ND); Hybrid; USD 33,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Sanford Health in Fargo, ND is seeking an on-site IT Support Specialist to assist guests and employees with technology needs. You will troubleshoot devices, install updates, and provide friendly, customer-focused service in a busy clinical and non-clinical environment.

The role emphasizes problem solving, strong communication, and the ability to work across departments, with responsibilities spanning healthcare facilities, patient rooms, and emergency departments.

Qualifications

• Associate's degree required; in lieu of education, 3 years of applicable experience in customer service and technology may be considered.
• 2 years of experience in technical support or customer service preferred.
• Valid Driver’s License required with a good driving record.

Responsibilities

• Provide on-site IT support to guests, patients and staff across departments.
• Troubleshoot devices, replace company devices when needed and advise on best practices.
• Communicate effectively across generations and roles to resolve issues quickly.
• Support networking and technology systems in clinical and non-clinical areas.

Skills

Customer service

Communication

Problem solving

End-user computing

Device setup

Education

Associate's degree

Tools

Windows OS

Hardware troubleshooting

Mobile device support

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Broadway Clinic
Location: Fargo, ND
Address: 737 Broadway N, Fargo, ND 58102, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $24.00 - $38.50

Job Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department’s needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end-user computing technologies. Ability to train and educate customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Ability to diffuse stressful situations. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology.

2 years experience in technical support or customer service preferred.

Valid Driver’s License required. Must maintain a good driving record.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0277213
Job Function: Information Technology
Featured: No