Associate Technology Systems Specialist - PRN

10000 Sanford; United States; On-site; USD 30,000 - 48,000; Full time

Job summary

Sanford Health is seeking an on-site technology support professional to assist guests, team members and patients with device troubleshooting and setup. You will work across clinical and non-clinical departments to resolve issues while upholding Sanford technology standards.

The role requires a strong customer-service mindset, attention to detail, and the ability to communicate across generations and roles. A valid driver's license and an associate degree in a computer-related field are preferred.

Qualifications

• Associate degree preferred.
• Must maintain a valid driver\'s license.
• Sanford is an EEO/AA Employer. If you are disabled and need accommodation, call 1-877-949-5678 or email [e-mail].

Responsibilities

• Interact with customers (team members, patients, families and guests) to troubleshoot devices and provide guidance.
• Replace company-owned devices when necessary and assist with setup and deployment.
• Share best practices and productivity tips; communicate across departments and shifts to meet technology needs.

Skills

Customer service skills

Attention to detail

Self-motivated

Education

Associate's degree in computer related field

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 0 Compensation: Salary Range: $21.50 - 34.50 Union Position: No Department Details Outstanding Customer service skills Great attention to detail Self-motivated

Summary Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.

Job Description Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none.

Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications Associate's degree in computer related field preferred. Valid Driver's License required. Must maintain a good driving record. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization's transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health's commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.

Good Samaritan, one of the nation's largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan's mission and commitment to delivering high quality senior care in rural America at good-sam.com.