Associate Technology Systems Specialist

Good Samaritan Society; Marshfield (WI); On-site; USD 61,606,000 - 98,857,000; Full time

Job summary

Sanford Health in Marshfield, WI, seeks an on-site IT Support Specialist to assist clinical and non-clinical teams with technology needs. The role emphasizes hardware/software troubleshooting, device replacements, and user guidance to ensure smooth operations.

Requirements include an associate degree in a computer-related field (preferred), valid driver's license, and a passion for exceptional customer service.

Qualifications

• Associate's degree in a computer-related field is preferred.
• Experience supporting end-users in a clinical or corporate environment is a plus.
• Strong communication skills and a customer-service mindset are essential.

Responsibilities

• Provide on-site IT support across clinical and non-clinical departments.
• Troubleshoot and repair hardware and software issues on company devices.
• Assist with device deployment, configuration, and best-practice guidance for users.
• Contribute to maintaining Sanford technology standards and documentation.

Skills

Customer service

Troubleshooting

End-user support

Networking basics

Education

Associate's degree in computer related field

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Clin Info Svc
Location: Marshfield, WI
Address: 1701 N Fig Ave, Marshfield, WI 54449, USA
Shift: Varies
Job Schedule: PRN
Weekly Hours: Varies
Salary Range: $21.50 - $34.50

Department Details

Flexible schedule

Job Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

Associate's degree in computer related field preferred.

Valid Driver's License required. Must maintain a good driving record.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0272382
Job Function: Information Technology
Featured: No