Help Desk Associate - Frontline IT Support

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

Sanford Health in Sioux Falls, SD is seeking an Associate Help Desk Support Technician who provides front-line technical support for patients and employees, ensuring smooth healthcare operations. The role involves serving as the first contact for MyChart login issues and performing password resets and login assistance for staff.

You will troubleshoot with resources and escalate complex issues to next-level support.

Qualifications

• High school diploma or equivalent preferred.
• Associates’ degree in technology related field strongly preferred.

Responsibilities

• Provide front-line technical support for Sanford Health patients and employees.
• First point of contact for Sanford MyChart patients needing login and technical assistance.
• Perform password resets and login assistance for all Sanford employees.
• Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
• Identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service.

Education

High school diploma or equivalent

Associates degree in technology related field

Job description

Sanford Health in Sioux Falls, SD is seeking an Associate Help Desk Support Technician who provides front-line technical support for patients and employees, ensuring smooth healthcare operations. The role involves serving as the first contact for MyChart login issues and performing password resets and login assistance for staff.

You will troubleshoot with resources and escalate complex issues to next-level support.