Associate Facilities & Vendor Operations Lead

RSM Facility Solutions; Mount Laurel Township (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

RSM Facility Solutions is seeking a project-focused coordinator to qualify vendor proposals, manage work orders, and support the Program Manager in initiatives to enhance processes. The role involves minimal travel and a high level of experience is expected.

You will maintain vendor relations, provide timely quotes, track invoices, and communicate status to clients and the Program Manager to keep projects on track. Strong organizational and communication skills are essential.

Qualifications

• Degree and at least three years of project management experience.
• Proficiency with MS Office and a work management system.
• Willingness to expand knowledge.

Responsibilities

• Manage client work order verification process according to client service level agreements.
• Provide timely price quotes to the Program Manager for approval; follow up with the client after submission.
• Establish and maintain existing vendor relations.
• Match and assign the appropriate vendor for the work order.
• Ensure the timely dispatch of vendors.
• Maintain accurate records of the work orders, invoices, reports, emails, and other correspondence.
• Collaborate with clients on a national level; communicate status to Program Manager and client to remain on track for each work phase.
• May analyze and resolve client issues and concerns.
• Participants in evaluating and reconciling vendor invoices.
• In conjunction with billing, ensure client invoices are accurate.
• Consistently ensure client work orders are completed per their service level agreements.
• Act as the point person for problem resolution and client relations for multiple projects; escalates to Program Manager as necessary.
• Weekend and after-hours follow-up and support for clients as needed.
• Commitment to learning all aspects of Program Manager role.
• Other duties as required or assigned.
• Strong organizational skills.
• Attention to detail.
• Adaptable and able to work in a fast-paced environment.
• Demonstrates attention to detail and accuracy.
• Possess excellent time management skills.
• Problem resolution skills.
• Displays professional communication skills.

Skills

Time management

Attention to detail

Problem solving

Professional communication

Organizational skills

Education

Degree in Project Management

Bachelor's degree or equivalent

Tools

MS Office

Work management system

Job description

RSM Facility Solutions is seeking a project-focused coordinator to qualify vendor proposals, manage work orders, and support the Program Manager in initiatives to enhance processes. The role involves minimal travel and a high level of experience is expected.

You will maintain vendor relations, provide timely quotes, track invoices, and communicate status to clients and the Program Manager to keep projects on track. Strong organizational and communication skills are essential.