Associate Director, Student Services & Operations

Purdue University; Indianapolis (IN); On-site; USD 95,000 - 120,000; Full time

Job summary

Purdue University in Indianapolis seeks an Associate Director to serve as the daily operational manager for the One Stop Shop, directing customer service, work assignments, and improvements to student-facing services.

The role leads a three-person team, coordinates with Registrar, Financial Aid, and the Bursar's Office, and implements performance management processes to meet university priorities and measure outcomes.

Qualifications

• BA/BS degree required; preferred emphasis in Higher Education, Management, and Finance.
• Minimum six (6) years in financial aid, bursar, registrar, or related experience.

Responsibilities

• Direct daily operations of the Purdue Indianapolis One Stop Shop.
• Direct work assignments and monitor quality customer service.
• Assess strategies to support student success and coordinate with functional units.
• Lead a three-person team with coaching, performance planning, and reviews.
• Partner with Registrar, Financial Aid, and Bursar's Office to align services.

Skills

Excellent communication

Presentation skills

Leadership & team building

Education

BA/BS degree

Higher Education/Management/Finance emphasis

Job description

Purdue University in Indianapolis seeks an Associate Director to serve as the daily operational manager for the One Stop Shop, directing customer service, work assignments, and improvements to student-facing services.

The role leads a three-person team, coordinates with Registrar, Financial Aid, and the Bursar's Office, and implements performance management processes to meet university priorities and measure outcomes.