Associate Director, Indianapolis (One Stop Shop)

Purdue University; Indianapolis (IN); On-site; USD 95,000 - 120,000; Full time

Job summary

Purdue University in Indianapolis seeks an Associate Director to serve as the daily operational manager for the One Stop Shop, directing customer service, work assignments, and improvements to student-facing services.

The role leads a three-person team, coordinates with Registrar, Financial Aid, and the Bursar's Office, and implements performance management processes to meet university priorities and measure outcomes.

Qualifications

• BA/BS degree required; preferred emphasis in Higher Education, Management, and Finance.
• Minimum six (6) years in financial aid, bursar, registrar, or related experience.

Responsibilities

• Direct daily operations of the Purdue Indianapolis One Stop Shop.
• Direct work assignments and monitor quality customer service.
• Assess strategies to support student success and coordinate with functional units.
• Lead a three-person team with coaching, performance planning, and reviews.
• Partner with Registrar, Financial Aid, and Bursar's Office to align services.

Skills

Excellent communication

Presentation skills

Leadership & team building

Education

BA/BS degree

Higher Education/Management/Finance emphasis

Job description

Job Summary

The Associate Director serves as the daily operational manager in directing overall customer service, work assignments, assessing strategies to support student success, and coordinating with the functional units served by the Purdue in Indianapolis One Stop Shop. This role manages a three-person team and is responsible for assessing and enhancing student services to meet customer needs and university priorities; monitoring quality service on a regular basis and employing information gained to implement changes for improvements; assisting in data collection and measuring of established performance measures; employing a comprehensive performance management system, including performance planning, coaching, and reviews. This position works closely with functional offices, including Registrar, Financial Aid, and the Bursar's Office.

At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together.

What We Are Looking For: Education and Experience

Qualified candidates will need:

• BA/BS degree required. Preferred degree in Higher Education, Management, and Finance.
• Minimum six (6) years financial aid, bursar, registrar, or other relevant experience.

Skills

• Must possess excellent oral and written communication skills particularly in explaining complex federal, state, and university policies.
• Must have excellent presentation skills and embrace a customer service vision.
• Must have demonstrated leadership skills, interpersonal skills, team building skills, and the ability to motivate a diverse staff.

Preferred

• Supervisory experience .

What We Want You To Know

• A background check will be required for employment.
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility: Defined Contribution Waiting Period.
• Purdue University is an EEO employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

For internal candidates that will be transferring between pay schedules (biweekly to monthly; monthly to biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream: Management 4

Pay Band S075

Job Code# 20002620

You'll have the opportunity to spend your day working with students, one of the most rewarding and energizing aspects of higher education. Combined with exciting initiatives focused on innovation and process improvement, this role offers the chance to make a meaningful difference while growing professionally in a supportive and forward-thinking environment.

EEO

Purdue University is an Equal Employment Opportunity university.