Assistant Director, Member Services & Systems Operations

Purdue University; West Lafayette (IN); On-site; USD 46,000 - 56,000; Full time

Job summary

Purdue University is seeking an Assistant Director, Member Services – Systems & Business Operations to oversee membership management systems, financial processes, and internal operations. You will lead Fusion administration, manage memberships, deductions, billing, and access for internal and external users.

The role involves system training, documentation, and cross‑unit collaboration with Reservations. The position requires a Bachelor’s degree and 2–3 years of relevant experience, proficiency

Qualifications

• Bachelor’s degree in recreation, sport management, hospitality management or related fields.
• 2-3 years of relevant experience in customer service, hospitality management, staff supervision, or computer applications.
• Proficiency with Fusion or comparable membership and facility management software.
• Strong analytical and data interpretation skills, including budget reconciliation, auditing, and financial reporting.
• Must obtain CPR-Pro Instructor within 6 months.
• Proficiency with Microsoft Excel; familiarity with Purdue systems such as SuccessFactors, Ariba, and Concur.

Responsibilities

• Oversee membership management systems and financial processes.
• Lead administrator for Fusion platform, ensuring accurate setup and execution of memberships, recurring deductions, and billing workflows.
• Develop system training materials and maintain process documentation.
• Collaborate with Reservations and other program areas to ensure seamless service delivery.

Skills

Analytical skills

Data interpretation

Budget reconciliation

Auditing

Financial reporting

Problem-solving

Attention to detail

Communication

Education

Bachelor’s degree in recreation, sport management, hospitality management or related fields

2-3 years of relevant experience in customer service, hospitality management, staff supervision, or computer applications

Tools

Fusion

SuccessFactors

Ariba

Concur

Innosoft Fusion

Job description

Purdue University is seeking an Assistant Director, Member Services – Systems & Business Operations to oversee membership management systems, financial processes, and internal operations. You will lead Fusion administration, manage memberships, deductions, billing, and access for internal and external users.

The role involves system training, documentation, and cross‑unit collaboration with Reservations. The position requires a Bachelor’s degree and 2–3 years of relevant experience, proficiency