Associate Director, Indianapolis

Purdue University; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Purdue University is seeking an Associate Director in Indianapolis to oversee daily operations of the One Stop Shop, directing customer service, work assignments, and staff performance to enhance student success. The role partners with Registrar, Financial Aid, and the Bursar’s Office to align services with university priorities.

The position manages a three-person team, uses data to drive improvements, and supports ongoing performance management, coaching, and reviews, ensuring high-quality

Qualifications

• Bachelor's degree in higher education, management, or finance preferred.
• Minimum six (6) years financial aid, bursar, registrar, or relevant experience.

Responsibilities

• Direct daily operations of customer service and work assignments.
• Assess strategies to support student success.
• Coordinate with functional units served by the Purdue in Indianapolis One Stop Shop.
• Manage a three-person team and mentor staff.
• Monitor quality of service and implement improvements based on data collection.
• Assist in data collection and measuring of performance metrics.
• Employ performance management, including coaching and reviews.
• Collaborate with Registrar, Financial Aid, and the Bursar’s Office.

Skills

Communication

Presentation

Leadership

Interpersonal skills

Team building

Staff motivation

Supervisory experience

Education

BA/BS degree

Job description

Job Title: Associate Director, Indianapolis

City: Indianapolis

Job Summary

The Associate Director serves as the daily operational manager in directing overall customer service, work assignments, assessing strategies to support student success, and coordinating with the functional units served by the Purdue in Indianapolis One Stop Shop. This role manages a three-person team and is responsible for assessing and enhancing student services to meet customer needs and university priorities; monitoring quality service on a regular basis and employing information gained to implement changes for improvements; assisting in data collection and measuring of established performance measures; employing a comprehensive performance management system, including performance planning, coaching, and reviews. This position works closely with functional offices, including Registrar, Financial Aid, and the Bursar’s Office.

At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together.

Who We Are at Purdue University

We are committed to making Purdue’s world-class education affordable, accessible and valuable to Boilermakers and their families. We know that a college degree is an investment, and many families make this big decision together.

About Us

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We Are Looking For:

Education and Experience

Qualified candidates will need:

• BA/BS degree required. Preferred degree in Higher Education, Management, and Finance.
• Minimum six (6) years financial aid, bursar, registrar, or other relevant experience.

Skills:

• Must possess excellent oral and written communication skills particularly in explaining complex federal, state, and university policies.
• Must have excellent presentation skills and embrace a customer service vision.
• Must have demonstrated leadership skills, interpersonal skills, team building skills, and the ability to motivate a diverse staff.

Preferred:

• Supervisory experience.

What We Want You To Know :

A background check will be required for employment.

FLSA: Exempt (Not Eligible for Overtime)

Retirement Eligibility: Defined Contribution Waiting Period.

Purdue University is an EEO employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

For internal candidates that will be transferring between pay schedules (biweekly monthly; monthly biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream

Management 4

Pay Band S075

Job Code#20002620

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are

You'll have the opportunity to spend your day working with students, one of the most rewarding and energizing aspects of higher education. Combined with exciting initiatives focused on innovation and process improvement, this role offers the chance to make a meaningful difference while growing professionally in a supportive and forward-thinking environment.

EEO

Purdue University is an Equal Employment Opportunity university.