Associate Director, Student Engagement & One Stop Services

Howard University; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University's Talent Acquisition team seeks an Associate Director of the Bison One Stop to lead a centralized, student-centered hub that unifies financial aid, billing, registration, and academic records. You will oversee outbound outreach, campaigns, workshops, and training, supervising staff and student ambassadors, and using data to continuously improve engagement and service delivery.

This role embodies the University’s commitment to Truth and Service and emphasizes growth, well-being,

Responsibilities

• Provide high-quality service to students during the workday shift, assisting with inquiries and outbound calls related to financial aid, billing, registration, and academic records.
• Coordinate with the Director to create a calendar for outbound calling campaigns to current and prospective students.
• Ensure daily service operations run smoothly by following established protocols and escalating issues as needed.
• Assist with the rollout of service policies, procedures, and staff training initiatives to enhance consistency and quality.
• Use student systems and service platforms effectively to manage inquiries, track interactions, and contribute to service improvements.
• Collaborate with students, faculty, and staff to promote a culture of service excellence and continuous improvement.
• Maintain a strong in-person presence and uphold the values of the University through respectful, student-focused engagement.

Job description

Howard University's Talent Acquisition team seeks an Associate Director of the Bison One Stop to lead a centralized, student-centered hub that unifies financial aid, billing, registration, and academic records. You will oversee outbound outreach, campaigns, workshops, and training, supervising staff and student ambassadors, and using data to continuously improve engagement and service delivery.

This role embodies the University’s commitment to Truth and Service and emphasizes growth, well-being,