Associate Director, Student Accounts

The William Paterson University of New Jersey; Wayne (NJ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Four-day summer workweek

Tuition support

Internal promotion opportunities

Job summary

William Paterson University in Wayne, New Jersey, seeks an Associate Director to oversee the Office of Student Accounts, including billing, receivables, collections, cashiering, refunds, and tax reporting. You will supervise five staff across Collections, Customer Service, and Cash Processing while driving process improvements and policy compliance.

Responsibilities include maintaining Banner fee assessment rules, payment processing systems, and collaborating with campus partners to improve

Responsibilities

• Assists in the overall management and administration of the Office of Student Accounts by supporting departmental planning, implementing operational improvements, establishing internal controls, and ensuring compliance with University policies and applicable federal and state regulations.
• Administers and maintains Banner Student Accounts and related technologies, including TouchNet and other student financial systems. Coordinates system testing, validates upgrades, investigates system issues, recommends enhancements, and assists with implementation of new technologies and business processes.
• Oversees the University’s tuition and fee assessment processes, including Banner billing rules, detail codes, tuition structures, and fee assessment for Main Campus, WP Online, High School, and other specialized student populations.
• Manages student refund and payment processing operations, including Banner auto-refunds, TouchNet refund files, direct deposit, paper check processing, payment plans, credit card refunds, Marketplace/uPay administration, user access, and related payment technologies.
• Performs and oversees financial reconciliations related to student accounts, financial aid, bookstore deferments, payment processing, and other accounts receivable activities. Investigates and resolves discrepancies and prepares adjusting and closing journal entries as required.
• Coordinates regulatory reporting and compliance activities, including annual IRS Form 1098-T reporting, Nursing Faculty Loan Program reporting, and other required federal, state, and institutional reporting requirements.
• Develops, analyzes, and distributes operational, financial, collection, and management reports to support departmental operations, strategic planning, decision-making, and compliance requirements.
• Assists with internal and external audits by preparing work papers, responding to auditor inquiries, providing supporting documentation, and implementing recommendations as appropriate.
• Supervises the daily operations of the Collections, Customer Service, and Cash Processing units, including assigning work, establishing schedules, approving leave, monitoring productivity, evaluating performance, coaching staff, and ensuring appropriate office coverage.
• Provides leadership and guidance to staff by fostering collaboration, accountability, customer service excellence, professional development, and continuous process improvement while promoting a positive and inclusive work environment.
• Interprets and applies University policies and procedures related to student accounts, billing, collections, payment plans, tuition refunds, and other financial pro

Job description

Thank you for your interest in working at William Paterson University.

William Paterson University is a purpose-driven, proudly diverse community-designated as both a public Hispanic-Serving Institution and Minority-Serving Institution-committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes' Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award .

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings-preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

JOB SUMMARY

Under the leadership of the Director of Student Accounts, the Associate Director assists in the overall management and administration of the Office of Student Accounts, including billing, receivables, collections, cashiering, payment processing, refunds, tax reporting, and related technologies. The Associate Director is responsible for the day-to-day supervision of the Collections, Customer Service, and Cash Processing units, consisting of five staff members, and ensures the efficient and effective operation of each functional area.

The Associate Director shares responsibility for maintaining Banner fee assessment rules, student refunds, and payment processing systems while ensuring compliance with applicable federal, state, and University policies. The position assists in the development and implementation of operational improvements, oversees critical technology resources including Banner and TouchNet, and works collaboratively with campus partners to improve student financial services and operational efficiency.

PRINCIPAL RESPONSIBILITIES

• Assists in the overall management and administration of the Office of Student Accounts by supporting departmental planning, implementing operational improvements, establishing internal controls, and ensuring compliance with University policies and applicable federal and state regulations.
• Administers and maintains Banner Student Accounts and related technologies, including TouchNet and other student financial systems. Coordinates system testing, validates upgrades, investigates system issues, recommends enhancements, and assists with implementation of new technologies and business processes.
• Oversees the University's tuition and fee assessment processes, including Banner billing rules, detail codes, tuition structures, and fee assessment for Main Campus, WP Online, High School, and other specialized student populations. Ensures data integrity and accuracy of student billing.
• Manages student refund and payment processing operations, including Banner auto-refunds, TouchNet refund files, direct deposit, paper check processing, payment plans, credit card refunds, Marketplace/uPay administration, user access, and related payment technologies.
• Performs and oversees financial reconciliations related to student accounts, financial aid, bookstore deferments, payment processing, and other accounts receivable activities. Investigates and resolves discrepancies and prepares adjusting and closing journal entries as required.
• Coordinates regulatory reporting and compliance activities, including annual IRS Form 1098-T reporting, Nursing Faculty Loan Program reporting, and other required federal, state, and institutional reporting requirements.
• Develops, analyzes, and distributes operational, financial, collection, and management reports to support departmental operations, strategic planning, decision-making, and compliance requirements.
• Assists with internal and external audits by preparing work papers, responding to auditor inquiries, providing supporting documentation, and implementing recommendations as appropriate.
• Supervises the daily operations of the Collections, Customer Service, and Cash Processing units, including assigning work, establishing schedules, approving leave, monitoring productivity, evaluating performance, coaching staff, and ensuring appropriate office coverage.
• Provides leadership and guidance to staff by fostering collaboration, accountability, customer service excellence, professional development, and continuous process improvement while promoting a positive and inclusive work environment.
• Interprets and applies University policies and procedures related to student accounts, billing, collections, payment plans, tuition refunds, and other financial pro