Senior Manager, Student Accounts & Billing Operations

The William Paterson University of New Jersey; Wayne (NJ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Four-day summer workweek

Tuition support

Internal promotion opportunities

Job summary

William Paterson University in Wayne, New Jersey, seeks an Associate Director to oversee the Office of Student Accounts, including billing, receivables, collections, cashiering, refunds, and tax reporting. You will supervise five staff across Collections, Customer Service, and Cash Processing while driving process improvements and policy compliance.

Responsibilities include maintaining Banner fee assessment rules, payment processing systems, and collaborating with campus partners to improve

Responsibilities

• Assists in the overall management and administration of the Office of Student Accounts by supporting departmental planning, implementing operational improvements, establishing internal controls, and ensuring compliance with University policies and applicable federal and state regulations.
• Administers and maintains Banner Student Accounts and related technologies, including TouchNet and other student financial systems. Coordinates system testing, validates upgrades, investigates system issues, recommends enhancements, and assists with implementation of new technologies and business processes.
• Oversees the University’s tuition and fee assessment processes, including Banner billing rules, detail codes, tuition structures, and fee assessment for Main Campus, WP Online, High School, and other specialized student populations.
• Manages student refund and payment processing operations, including Banner auto-refunds, TouchNet refund files, direct deposit, paper check processing, payment plans, credit card refunds, Marketplace/uPay administration, user access, and related payment technologies.
• Performs and oversees financial reconciliations related to student accounts, financial aid, bookstore deferments, payment processing, and other accounts receivable activities. Investigates and resolves discrepancies and prepares adjusting and closing journal entries as required.
• Coordinates regulatory reporting and compliance activities, including annual IRS Form 1098-T reporting, Nursing Faculty Loan Program reporting, and other required federal, state, and institutional reporting requirements.
• Develops, analyzes, and distributes operational, financial, collection, and management reports to support departmental operations, strategic planning, decision-making, and compliance requirements.
• Assists with internal and external audits by preparing work papers, responding to auditor inquiries, providing supporting documentation, and implementing recommendations as appropriate.
• Supervises the daily operations of the Collections, Customer Service, and Cash Processing units, including assigning work, establishing schedules, approving leave, monitoring productivity, evaluating performance, coaching staff, and ensuring appropriate office coverage.
• Provides leadership and guidance to staff by fostering collaboration, accountability, customer service excellence, professional development, and continuous process improvement while promoting a positive and inclusive work environment.
• Interprets and applies University policies and procedures related to student accounts, billing, collections, payment plans, tuition refunds, and other financial pro

Job description

William Paterson University in Wayne, New Jersey, seeks an Associate Director to oversee the Office of Student Accounts, including billing, receivables, collections, cashiering, refunds, and tax reporting. You will supervise five staff across Collections, Customer Service, and Cash Processing while driving process improvements and policy compliance.

Responsibilities include maintaining Banner fee assessment rules, payment processing systems, and collaborating with campus partners to improve