Assistant Director, Student Accounts

The William Paterson University of New Jersey; Wayne (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

William Paterson University of New Jersey is seeking an Assistant Director of Student Accounts to oversee tuition billing, accounts receivable, refunds, collections, financial reconciliations, and reporting. The role uses Banner, TouchNet, and Excel to support accurate financial processing and regulatory compliance.

The Assistant Director directly supervises four staff, coordinates daily work, training, and office coverage, and collaborates with other departments to resolve student account

Qualifications

• Experience supervising staff in a financial operation.
• Ability to analyze accounts receivable and billing data.
• Strong collaboration across departments.

Responsibilities

• Manages Student Accounts operations including billing, AR, refunds, and reconciliations.
• Directs four staff, assigns tasks, schedules, and ensures performance.
• Oversees Banner billing rules and student charges.
• Coordinates electronic billing, deadlines, holds, and registration cancellations.
• Maintains TouchNet payment processing and payment plan operations.
• Prepares financial reports and investigates discrepancies.
• Collaborates with Financial Aid, Registrar, IT, Finance to resolve issues.
• Represents the Office of Student Accounts on committees and projects.

Skills

People management

Cross-department collaboration

Financial analysis

Customer service

Tools

Banner

TouchNet

Microsoft Excel

Job description

Thank you for your interest in working at William Paterson University.

William Paterson University is a purpose-driven, proudly diverse community-designated as both a public Hispanic-Serving Institution and Minority-Serving Institution-committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes' Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award .

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings-preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

Position Summar y

Under the direction of the Director of Student Accounts, the Assistant Director assists in the management and administration of assigned Student Accounts operations, including tuition and fee assessment, billing, accounts receivable, collections, payment processing, refunds, financial reconciliations, and reporting.

The Assistant Director directly supervises four assigned employees and is responsible for coordinating daily work activities, monitoring performance, providing training, maintaining operational procedures, and ensuring the timely and accurate completion of assigned responsibilities.

The position utilizes Banner, TouchNet, Microsoft Excel, and other institutional systems to support accurate financial processing, regulatory compliance, operational efficiency, and continuous improvement. The Assistant Director collaborates with Financial Aid, Registrar, Information Technology, Finance, and other University departments to resolve student account issues and support institutional objectives.

General Job Duties

• Manages assigned Student Accounts operations, including tuition billing, accounts receivable, payment processing, refunds, collections, financial reconciliations, and related customer service activities.
• Supervises four assigned employees, including establishing work assignments, coordinating schedules and office coverage, monitoring attendance and performance, providing training and cross-training, and ensuring accountability for assigned responsibilities.
• Oversees Banner tuition and fee assessment activities, including reviewing, testing, and maintaining billing rules, tuition structures, detail codes, and related system configurations to ensure accurate assessment of student charges.
• Coordinates student billing processes, including electronic billing statements, payment deadlines, outstanding balance reviews, financial holds, and registration cancellation activities.
• Oversees assigned student refund processing activities, including refund file generation, review, reconciliation, and coordination with Financial Aid and other departments to ensure compliance with applicable federal and institutional requirements.
• Supports the administration and maintenance of TouchNet and related payment processing systems, including payment plans, electronic payments, Marketplace, student deposits, and payment reconciliations.
• Prepares, reviews, and analyzes financial reports, accounts receivable aging, outstanding balances, billing activity, refunds, and other financial information using Banner, Microsoft Excel, and institutional reporting tools. Investigates discrepancies and recommends corrective actions.
• Coordinates assigned third-party billing, payment processing, and reconciliation activities to ensure accurate recording of financial transactions and timely resolution of outstanding balances.
• Reviews financial transactions, reconciliations, and operational procedures within assigned areas to support accurate financial reporting, appropriate internal controls, and compliance with University policies and applicable regulations.
• Implements and maintains departmental procedures within assigned areas, identifies opportunities for operational improvements, and recommends enhancements to the Director of Student Accounts.
• Collaborates with Financial Aid, Registrar, Information Technology, Finance, Enrollment Management, and other University departments to resolve complex student account issues and support departmental initiatives.
• Assists the Director of Student Accounts with operational planning, problem resolution, staff development, financial analysis, and departmental projects.
• Represents the Office of Student Accounts on University committees, meetings, and special projects as assigned.
• Performs other