Associate Director of Student Accounts (Jasper Central)

Manhattan University; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Manhattan University is seeking an Associate Director to lead the direction and coordination of student accounts on campus. This role oversees delinquent accounts, coordinates payment plans, holds clearance, and works with third party billing for programs such as study abroad and veterans benefits.

You will counsel students and families on financing options, manage Banner and Touchnet configurations, and ensure accurate billing, refunds, and tax document processing (1098-T).

Qualifications

• Bachelor’s degree is required.
• 3+ years of progressive experience in student accounts or higher ed financial services.
• Proficiency in Microsoft Excel and Office.
• Strong communication and interpersonal skills.
• Ability to work evenings and weekends.

Responsibilities

• Coordinate all aspects of student accounts receivable and general ledger.
• Counsel students and families on financing options and holds.
• Manage Banner and Touchnet configurations and billing setups.
• Handle third party billing for Study Abroad, Veterans Benefits, etc.
• Reconcile Finance accounts and ensure policy compliance.
• Support eBilling, refunds, and 1098-T processing.

Skills

Communication skills

Critical thinking

Interpersonal skills

Evenings/weekends availability

Education

Bachelor's degree

Master’s degree (preferred)

Tools

Banner ERP

Touchnet Marketplace

Banner BDMS

Banner Communications Manager

Job description

Position Description

In consultation with the Executive Director and Deputy Director,the Associate Director will be responsible for providing directionand coordination of student accounts. This position hasresponsibility for delinquent accounts, maintains a portfolio ofaccounts transferred to collection agencies, and negotiatessettlement agreements. This position coordinates the MonthlyPayment Plan, issues promise-to-pay agreements, deferrals, and holdclearance agreements. The Associate Director manages Third Partybilling and Special Programs including Study Abroad, InternationalStudent programs, Veterans Benefits and the AP Teacher Workshop. The Associate Director will be able to counsel students andfamilies on financing/payment options, account Holds, Collections,Refunding of Credit Balances and the Title IV aid Book Voucherprocess.

This position supports eBilling and receipting, refunding andeRefunds, issuance of 1098-T tax statements, and all cashiering andpayment platforms such as payment plans, check scanning, depositpayment gateways, marketplace platforms, etc. This individual willalso be responsible for working collaboratively in managing studentissues.

This is an in-person, on-campus, non-remoteposition.

Job Responsibilities

• The Associate Director is responsible for coordinating allaspects of the students’ account, account receivable and generalledger


• Counseling students and families on their account,financing/payment options, account Holds, Collections, Refunding ofCredit Balances and the Title IV aid Book Voucher process


• Manage and maintain all Banner Accounts Receivable, BannerDocument Management Systems (BDMS), Banner Communications Manager,and Touchnet Marketplace product configurations and Bill+Paymentsemester and annual setup and updates, including configurations foronline credit card payments and ACH processing


• Responsible for billing and corresponding administrativeprocedures for approvals to register, late enrollment, accountholds for past-due payment, hold clearance, and special invoicingfor employer reimbursement for students enrolled in the School ofContinuing and Professional Studies (undergraduate and graduate)and all Online Distance Programs


• Responsible for processing discounts and authorizing andprocessing tuition discount/waiver adjustments


• Reconciliation of the Federal Perkins Loan Program


• Third Party billing and Special Programs including StudyAbroad, International Student programs, Veterans Benefits and theAP Teacher Workshop


• Performs a reconciliation of Finance accounts

Requirements

• Bachelor’s degree is required


• 3+ years of progressive experience in student accounts,accounts receivable, bursar operations, or higher educationfinancial services


• Proficiency in Microsoft Excel and Microsoft Office Suite


• Must have the ability to think critically and perform complextasks


• Excellent communication and interpersonal skills, and theability to work cooperatively with co-workers are required


• Must be able to work some evenings and weekends

Supplemental Information

Preferred:

• Master’s degree


• Familiarity with Banner Document Management System (BDMS) andBanner Communications Manager


• Knowledge of higher education compliance requirements relatedto Title IV, FERPA, Veterans Benefits, and federal student aidregulations


• Experience with Ellucian Banner ERP, Touchnet Marketplace, andBill+Payment implementations and configuration