Associate Director, Software Engineering

MSD Malaysia; West Point (PA); Hybrid; USD 142,000 - 224,000; Full time

Job summary

Merck & Co., Inc. in Rahway, NJ seeks a Senior ServiceNow Quality Engineer to lead a cross-functional team responsible for testing strategy and validation of ITSM/ITOM/IRM-GRC/HRSD across OOTB and custom code.

The role focuses on transforming testing into Quality Engineering with AI-driven capabilities, data validation, and KPI tracking. This position offers a hybrid work arrangement and collaboration across global teams.

Qualifications

• Bachelor’s degree in IT, CS or related tech field.
• 12+ years delivering testing across complex platforms.
• Automated Test Framework (ATF) experience required.

Responsibilities

• Define and drive testing roadmap and QA standards across ServiceNow modules (ITSM, ITOM, IRM/GRC, HRSD).
• Create detailed test plans and coordinate unit, SIT, regression, and UAT testing.
• Validate configurations, customizations, and integrations before Production upgrades.
• Develop a maturity roadmap to elevate Testing into Quality Engineering with AI-driven capabilities.
• Lead defect triage and collaborate with Devs and Product Owners for timely fixes.
• Build and scale automated test suites using AutomatePro and ATF to accelerate releases.
• Perform data validation across CMDB and large data migrations.
• Track quality KPIs for leadership visibility on release readiness.
• Mentor testers and distribute workloads across agile squads.

Skills

Agile Methodology

Agile Project Management

Agile Scrum Development

Agile Tools

Application Integrations

Data Engineering

Data Visualization

Design Applications

Information Engineering

Information Technology (IT)

Iterative Development

Knowledge Sharing

Maturity Models

Platform Design

Platform Development

Platform Management

Process Maturity

Software Configurations

Software Development

Software Development Life Cycle (SDLC)

Solution Architecture

System Designs

System Integration

Education

Bachelor’s degree in information technology, Computer Science or any Technology stream

Tools

AutomatePro

ServiceNow ATF

Job description

Job Description The Opportunity

Based in Rahway, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world’s greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking an experienced leader in ServiceNow Quality Engineering to join our dynamic ServiceNow team in Global Technology division. The ideal candidate should understand the ServiceNow platform and Testing Strategies. The role will collaborate with cross-functional teams to lead a team that will be responsible for understanding the developed as well as OOTB code. ServiceNow Quality Engineering team shall deliver automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior. This position is based in our West Point location, and we follow a hybrid work policy.

What will you do in this role

• Define, document, and drive the overarching testing roadmap and QA standards across ServiceNow modules (such as ITSM, ITOM, IRM/GRC, HRSD, etc)
• Create detailed test plans and coordinate all testing phases—including unit testing, system integration testing (SIT), regression testing, and User Acceptance Testing (UAT)
• Validate application functionality, configurations, customizations, and integrations prior to promoting updates into the Production environment, particularly during major ServiceNow upgrades and patch cycles
• Develop and execute a maturity roadmap to transform Testing into Quality Engineering excellence through the adoption of AI-driven capabilities.
• Lead defect triage meetings, analyze root causes of platform issues, and collaborate closely with Developers and Product Owners to ensure timely resolution
• Build, maintain, and scale automated test suites—primarily utilizing the AutomatePro AutoTesting and where applicable ServiceNow Automated Test Framework (ATF)—to shift left, improve efficiency, and accelerate release cycles.
• Perform rigorous data validation to ensure data integrity across critical platform directories like the CMDB (Configuration Management Database) and ensure data transforms for large data migration activities
• Establish and track quality KPIs (e.g., test coverage, defect leakage rates) to provide program leadership and executive sponsors with data-driven confidence in release readiness
• Support testers in the execution of test scripts.
• Lead, guide, and mentor junior testing engineers and distribute testing workloads efficiently across agile squads

Education

Bachelor’s degree in information technology, Computer Science or any Technology stream.

What should you have

12+ years of working experience creating, executing, and managing testing efforts. Automated Test Framework experience is required. AutomatePro working knowledge is highly desirable. In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable. Excellent organizational and time management skills to handle multiple projects simultaneously. Understanding of Agile development methodologies is a plus.

Required Skills

• Agile Methodology
• Agile Methodology
• Agile Project Management
• Agile Scrum Development
• Agile Tools
• Application Integrations
• Business Informatics
• Data Engineering
• Data Visualization
• Design Applications
• Information Engineering
• Information Technology (IT)
• Iterative Development
• Knowledge Sharing
• Maturity Models
• Platform Design
• Platform Development
• Platform Management
• Process Maturity
• Software Configurations
• Software Development
• Software Development Life Cycle (SDLC)
• Solution Architecture
• System Designs
• System Integration {+ 4 more}

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

Salary range

The salary range for this role is $142,400.00 - $224,100.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

• medical
• dental
• vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s):

Job Posting End Date: 09/17/2026

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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