Associate Director of Project Coordination

ServiceMaster Clean of Fraser Valley; Hatfield Township (PA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Company shirts

Cell phone allowance

Medical benefits

Dental & Vision

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

Paul Davis Restoration is seeking an Associate Director of Project Coordination to lead our project coordination teams through the full lifecycle of restoration and mitigation projects. You will ensure seamless communication between Project Managers, field technicians, insurance adjusters, and TPAs.

You will build a high-performance team, establish KPIs, and oversee workflows, documentation, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Proven experience leading/coaching a team of coordinators or similar operational staff.
• Strong track record of building and improving structured processes and systems.
• High attention to detail and accuracy across a portfolio of projects.
• Ability to manage competing priorities across multiple teams while staying organized.
• Excellent communication and relationship-management across stakeholders.
• 5+ years in project coordination/operations with 2+ years in a supervisory role.
• Experience in restoration/construction industries preferred.
• Experience developing or refining SOPs is a plus.

Responsibilities

• Lead and develop the Project Coordinators and set KPIs.
• Oversee scheduling coordination across teams, subcontractors, equipment, and materials.
• Audit project documentation for accuracy and audit-readiness.
• Monitor progress, fix bottlenecks, and manage cost tracking and regulatory compliance.
• Report performance and risks to leadership on a regular cadence.
• Ensure regulatory and insurance compliance across the team.

Skills

Team leadership

Process optimization

Attention to detail

Multi-team coordination

Stakeholder communication

Project coordination

Supervisory experience

Industry experience in restoration/con

SOP development

Job description

Benefits:

• Company shirts
• Company cell phone/cell phone allowance
• Medical, Dental and Vision Benefits
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

Does this sound like you?

• A natural leader who leads by example
• Process-driven, not process-resistant
• Detail-oriented and highly organized
• Comfortable holding yourself and your team accountable
• Motivated by developing people and getting things done the right way—not the easy way

Associate Director of Project Coordination

$70,000 - $80,000 per year

We are seeking a highly organized, strategic, and proactive Associate Director of Project Coordination to lead our project coordination teams. In this critical leadership role, you will oversee the full lifecycle of our property restoration and mitigation projects. You will ensure seamless communication between Project Managers, field technicians, insurance adjusters, and third-party administrators (TPAs).

What you'll do:

Team Leadership and Development

• Lead and coach Project Coordinators.
• Set clear performance goals and KPIs.
• Conduct performance reviews, coaching, hiring and onboarding for Project Coordinators
• Build and maintain strong working relationships with internal teams, clients, vendors, and insurance partners
• Manage on-call schedules and after-hours support.
• Oversee scheduling coordination across teams, subcontractors, equipment, and materials at a portfolio level

Process and Portfolio Oversight

• Enforce project workflows and company systems.
• Audit project documentation practices to ensure files remain accurate, complete, real-time, and audit-ready across the portfolio
• Monitor project progress and fix bottlenecks.
• Review cost tracking and regulatory rules.
• Identify inefficiencies and lead continuous process improvement initiatives.

Problem Solving and Relations

• Handle complex scheduling and insurance issues.
• Build ties with clients, vendors, and internal teams.
• Report team performance, trends, and risks to the Director of Coordination on a regular cadence
• Ensure team-wide compliance with regulatory, and insurance-related requirements
• Establish and enforce escalation protocols for delays, discrepancies, or customer concerns

What You Bring

• Proven experience leading, coaching, and developing a team of coordinators or similar operational staff
• A strong track record of building, enforcing, and improving structured processes and systems
• High attention to detail and an unwavering commitment to accuracy across a full portfolio of projects
• Ability to manage competing priorities across multiple teams while keeping everyone organized and on track
• Excellent communication, coordination, and relationship-management skills across multiple stakeholders
• 5+ years of experience in project coordination, operations, or administrative leadership, including 2+ years in a supervisory or team-lead role
• Comfort operating in a fast-paced, high-accountability environment
• Experience in restoration, construction, or similar industries strongly preferred
• Experience developing or refining SOPs and process documentation is a plus

What Success Looks Like

• The coordination team consistently produces projects that are well-documented, organized, and audit-ready
• Deadlines are met across the portfolio, and issues are escalated early—not after the fact
• Project Coordinators are engaged, coached, and growing in their roles
• Teams and clients stay informed and aligned across every project
• Processes are followed consistently, refined proactively, and scaled effectively across the team

Why Join our Team

• Be part of a company with a strong reputation and purpose-driven work
• Step into a leadership role within a structured, process-focused environment
• Shape the coordination function alongside the Director of Coordination
• Work alongside teams that value accountability, communication, and execution
• Make a real impact during critical moments for customers, while developing the people who serve them

Reasonable Accommodation for Disability

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, and any other characteristic protected by state, federal, or local law.