Associate Director, Global Delivery Center Transformation

Grant Thornton (US); Edison (NJ); On-site; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton (US) is seeking an Associate Director, Delivery Center Organization Effectiveness to drive the global delivery ecosystem across EMEA, APAC, and LATAM. You will lead programs that standardize processes and optimize a 10,000+ resource delivery workforce.

The role emphasizes executive communication, portfolio governance, and hands-on leadership to accelerate adoption and deliver measurable ROI across delivery centers worldwide.

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.

Responsibilities

• Lead transformation programs to standardize delivery centers across multi-region geographies.
• Manage governance, SteerCo’s, and progress reporting with ROI focus.
• Develop Delivery Center playbooks and best practices for onboarding and engagement.

Skills

Executive communication

Portfolio management

Stakeholder management

Program leadership

English proficiency

Education

Bachelor's degree in IT/Business

MBA preferred

Job description

Grant Thornton (US) is seeking an Associate Director, Delivery Center Organization Effectiveness to drive the global delivery ecosystem across EMEA, APAC, and LATAM. You will lead programs that standardize processes and optimize a 10,000+ resource delivery workforce.

The role emphasizes executive communication, portfolio governance, and hands-on leadership to accelerate adoption and deliver measurable ROI across delivery centers worldwide.