Associate Director, Global Delivery Center Transformation

Grant Thornton; Boston (MA); On-site; USD 160,000 - 240,000; Full time

Benefits offered by this job

Hybrid work option

Competitive benefits

Job summary

Grant Thornton is seeking an Associate Director for Delivery Center Organization Effectiveness to lead a portfolio transforming and unifying delivery centers across regions. The role emphasizes executive communication, governance, and scalable playbooks to support growth beyond 10,000 resources.

The position requires 10+ years in IT services, global operations, and strong leadership with a hands-on, execution bias.

Qualifications

• Bachelor’s degree in IT, Business or another related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale.
• Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Should be a hands‑on leader with strong portfolio and program management and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
• Experience in high-growth environments with large-scale ramp-ups (5000 - 10,000+ resources).

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral - Playbooks, Presentations, case studies, and brand consistency across delivery centers.
• Support build of delivery center strategy, stakeholder management and governance including SteerCo's, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
• Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
• Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
• Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• Other duties as assigned.

Skills

Portfolio management

Executive communication

Global delivery center experience

Stakeholder management

Delivery center transformation

Education

Bachelor’s degree in IT, Business or related field

MBA

Job description

Grant Thornton is seeking an Associate Director for Delivery Center Organization Effectiveness to lead a portfolio transforming and unifying delivery centers across regions. The role emphasizes executive communication, governance, and scalable playbooks to support growth beyond 10,000 resources.

The position requires 10+ years in IT services, global operations, and strong leadership with a hands-on, execution bias.