Associate Director, Global Delivery Center Transformation

Grant Thornton; Fort Lauderdale (FL); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton in the United States is seeking an Associate Director, Delivery Center Organization Effectiveness to drive global delivery center transformation and standardization across EMEA, APAC, and LATAM. This role leads a portfolio to scale a 10,000+ resource delivery network with executive-level collaboration.

The ideal candidate has 10+ years in IT services delivery, strong program management, and exceptional communication skills to influence senior leadership across the organization.

Qualifications

• Bachelor’s degree in IT, Business or related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services.
• Proven experience running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers.
• Strong understanding of onshore/nearshore/offshore delivery models and global delivery center operations.
• Exceptional communication, presentation, and executive-level influencing skills.
• Hands-on leader with strong portfolio and program management and execution bias.
• Fluent and professional English—verbal and written.
• Experience in high-growth environments with large-scale ramp-ups (5,000–10,000+ resources).

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral - Playbooks, Presentations, case studies, and brand consistency across delivery centers.
• Support build of delivery center strategy, stakeholder management and governance including SteerCo's, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
• Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
• Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
• Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• Other duties as assigned.

Skills

Executive presence

Portfolio management

Executive-level influencing

Global operations knowledge

Education

Bachelor’s degree in IT, Business or related field

MBA preferred

Job description

Grant Thornton in the United States is seeking an Associate Director, Delivery Center Organization Effectiveness to drive global delivery center transformation and standardization across EMEA, APAC, and LATAM. This role leads a portfolio to scale a 10,000+ resource delivery network with executive-level collaboration.

The ideal candidate has 10+ years in IT services delivery, strong program management, and exceptional communication skills to influence senior leadership across the organization.