Associate Director, Global Delivery Center Transformation

Grant Thornton; Newport Beach (CA); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM, guiding a portfolio of programs that drive consistency and scale to 10,000+ resources.

The ideal candidate will bring 10+ years of IT service delivery experience, a proven track record in multi-region transformations, and outstanding communication and executive-level influence.

Qualifications

• Bachelor’s degree in IT, Business or related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven experience running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale.
• Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Hands-on leader with strong portfolio and program management and a strong bias towards execution.
• Fluent and professional English—verbal and written.

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral - Playbooks, Presentations, case studies, and brand consistency across delivery centers.
• Support build of delivery center strategy, stakeholder management and governance including SteerCo's, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
• Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
• Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
• Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• Other duties as assigned.

Skills

Portfolio management

Executive influence

Cross-regional delivery

Stakeholder management

IT services

Program leadership

Communication

Delivery center operations

Education

Bachelor’s degree in IT/Business

MBA preferred

Job description

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM, guiding a portfolio of programs that drive consistency and scale to 10,000+ resources.

The ideal candidate will bring 10+ years of IT service delivery experience, a proven track record in multi-region transformations, and outstanding communication and executive-level influence.