Associate Director – Business Systems Analysis

Jobtailor; Town of Florida (NY); On-site; USD 170,000 - 240,000; Full time

Job summary

Jobtailor in New York seeks a senior program leader to guide a team of principal engineers in building requirements, vendor management, and multi-year technology roadmaps. You will own API integrations, stakeholder reviews, and drive AI-enabled store solutions to enhance customer experience.

You will collaborate across Sales Ops, Digital, Retail, and Customer Service, balancing short- and long-term goals while aligning with business KPIs and vendor partnerships.

Qualifications

• Eight or more years of relevant work experience.
• Experience managing complex programs and projects with technical and system requirements.
• Experience with Consumer customer-facing channels (Indirect, Retail, Digital, Customer Service, Inside Sales).
• Ability to influence senior leadership using data and strategic expertise.
• Experience in API integrations and emerging technologies relevant to store operations.

Responsibilities

• Lead and develop a team of principal engineers creating requirements and business cases for new product builds and enhancements.
• Serve as the directly responsible individual for systems vendor management and integration planning.
• Manage a multi-year roadmap for technology solutions and product enhancements.
• Develop internal and external communications for enhancements and updates with Sales Operations teams.
• Balance stakeholder needs against short-, medium-, and long-term strategic business objectives.
• Own detailed architectural and user-experience requirements, including Jira user stories and testing.
• Collaborate with cross-functional teams using Agile principles.
• Lead development and management of CRM, product catalog, and point-of-activation platforms.
• Identify opportunities to streamline and reimagine products to optimize customer and partner experience.
• Maintain productive relationships with external partners and vendors.

Skills

Program Management

Stakeholder Engagement

Agile Methodologies

API Integration Management

Emerging Technologies

Education

Bachelor's degree or four years of comparable work experience

Tools

Google Workspace

Jira

Confluence

Asana

Slack

Job description

• Lead and develop a team of principal engineers creating requirements and business cases for new product builds and enhancements
• Serve as the directly responsible individual for systems vendor management and integration planning
• Manage a multi-year roadmap for technology solutions and product enhancements
• Develop internal and external communications for enhancements and updates with Sales Operations teams
• Balance stakeholder needs against short-, medium-, and long-term strategic business objectives
• Own detailed architectural and user-experience requirements, including Jira user stories, requirements gathering and vetting, stakeholder reviews, story grooming, and testing
• Collaborate with cross-functional technical and non-technical teams using Agile principles
• Ensure Value Indirect systems support and exceed business KPI targets
• Leverage AI and emerging technologies to develop in-store hardware and software solutions
• Lead development and management of CRM, product catalog, and point-of-activation platforms
• Identify opportunities to streamline and reimagine products to optimize customer and partner experience
• Maintain productive relationships with external partners and vendors
• Build working teams, identify requirements, and ensure successful and efficient execution

Requirements

• Bachelor's degree or four years of comparable work experience
• Eight or more years of relevant work experience
• Experience managing complex programs and projects with technical and system requirements
• Experience working in and supporting Consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside Sales
• Proven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise
• Proficient with Google Workspace, Jira, Confluence, Asana, and Slack
• Experience managing Agent, National Retail, and vendor partners, as well as experience in the Value segment
• Strong business acumen, with broad understanding of business operations
• Ability to facilitate collaborative resolution of differences with a "win-win" approach
• Experience managing API integrations
• Keen understanding of emerging technologies affecting store operations and customer experience
• Working knowledge of Artificial Intelligence, Systems of Insight, Graphic User Interface Development and Deployment, Machine Learning, and Robotic Processing

Core Competencies

Demonstrates expertise in managing complex programs and projects, with a strong focus on stakeholder engagement and cross-functional collaboration. Proficient in leveraging emerging technologies and AI to enhance customer experience and optimize product offerings.

Highest-signal resume keywords

• Program Management
• Stakeholder Engagement
• Agile Methodologies
• API Integration Management
• Emerging Technologies

ATS Optimization Keywords

Hard Skills

• Requirements Gathering
• User Experience Design
• Data Analysis
• Business Case Development
• Project Management

Soft Skills

• Relationship Building
• Influencing Stakeholders
• Collaborative Problem Solving
• Strategic Thinking

Industry Keywords

• Consumer Customer-Facing Channels
• Retail
• Digital
• Customer Service
• Value Segment

Tools & Technologies

• Google Workspace
• Jira
• Confluence
• Asana
• Slack