Technology Operations Manager

Jobtailor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in New York, NY, seeks a Delivery Enablement professional to drive cross-functional process improvements in the Digital Workplace domain.

You will partner with senior leaders, map end-to-end processes, prioritize initiatives, and define success metrics while coordinating value realization across teams. This role emphasizes analytical thinking, stakeholder alignment, and agile practices to optimize operations.

Qualifications

• Bachelor’s degree in business, technology, or equivalent experience.
• 3–5 years of experience in technology, business, or product operations; business process re-engineering; or a related field.
• Expert communication skills to translate complex ideas into clear, actionable insights.
• Demonstrated ownership mindset with the ability to independently drive initiatives end-to-end.
• Proven ability to lead cross-functional initiatives and align stakeholders in ambiguous environments.
• Strong analytical and systems thinking skills to identify high-impact opportunities and drive improvements.
• Experience applying product management practices, including backlog prioritization, roadmap definition, and defining success metrics/OKRs.
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.
• Preferred: Experience in Digital Workplace, End User Computing, or related domains
• Preferred: Certifications in Agile, ITIL, Process Improvement, or Product Management
• Preferred: Expertise in financial evaluations, including total cost of ownership, operating effectiveness, and external benchmarking
• Preferred: Experience using Jira or similar Agile work management tools
• Preferred: Master’s degree in business, technology, or related field

Responsibilities

• Cultivate high-trust partnerships with Digital Workplace stakeholders and senior leaders.
• Develop structured artifacts to clarify operating models, processes, and performance expectations.
• Lead problem-solving workshops to analyze end-to‑end workflows, identify opportunities, and define effectiveness improvements.
• Conduct external research to inform improvement opportunities and benchmark effectiveness.
• Own prioritization of cross‑functional improvement initiatives through a backlog aligned to impact and Digital Workplace priorities.
• Coordinate development and measure value realization of improvement initiatives, including measurement systems, workflow automation, and agentic solutions.
• Report to the Director of Delivery Enablement.

Skills

Stakeholder management

Cross-functional leadership

Problem-solving

Analytical thinking

Agile methodologies

Backlog prioritization

Roadmap definition

OKRs / metrics

Education

Bachelor's degree in business/tech

Master's degree desirable

Tools

Jira

Agile work management tools

Job description

• Cultivate high-trust partnerships with Digital Workplace stakeholders and senior leaders to align problem-solving with business priorities and operational challenges
• Develop structured artifacts such as value stream maps, A3s, and analytical readouts to clarify operating models, processes, and performance expectations
• Lead problem-solving workshops to analyze end-to‑end workflows, identify opportunities, and define effectiveness improvements
• Conduct external research to inform improvement opportunities and benchmark effectiveness
• Own prioritization of cross‑functional improvement initiatives through a backlog aligned to impact and Digital Workplace priorities
• Coordinate development and measure value realization of improvement initiatives, including measurement systems, workflow automation, and agentic solutions
• Report to the Director of Delivery Enablement

Requirements

• Bachelor’s degree in business, technology, or equivalent experience
• 3–5 years of experience in technology, business, or product operations; business process re‑engineering; or a related field
• Expert communication skills to translate complex ideas into clear, actionable insights
• Demonstrated ownership mindset with the ability to independently drive initiatives end-to‑end
• Proven ability to lead cross‑functional initiatives and align stakeholders in ambiguous environments
• Strong analytical and systems thinking skills to identify high‑impact opportunities and drive improvements
• Experience applying product management practices, including backlog prioritization, roadmap definition, and defining success metrics/OKRs
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
• Preferred: Experience in Digital Workplace, End User Computing, or related domains
• Preferred: Certifications in Agile, ITIL, Process Improvement, or Product Management
• Preferred: Expertise in financial evaluations, including total cost of ownership, operating effectiveness, and external benchmarking
• Preferred: Experience using Jira or similar Agile work management tools
• Preferred: Master’s degree in business, technology, or related field

Core Competencies

Demonstrates expertise in business process re‑engineering and product management practices, with a strong focus on analytical skills and stakeholder alignment. Proven ability to lead cross‑functional initiatives and drive improvements in Digital Workplace environments.

Highest-signal resume keywords

• Business Process Re-Engineering
• Product Management Practices
• Analytical Skills
• Stakeholder Alignment
• Agile Methodologies

ATS Optimization Keywords

Hard Skills

• Value Stream Mapping
• Workflow Automation
• Performance Measurement
• Backlog Prioritization
• Roadmap Definition
• Success Metrics/OKRs
• Systems Thinking
• Financial Evaluations

Soft Skills

• Expert Communication Skills
• Ownership Mindset
• Problem‑Solving

Certifications & Qualifications

• Agile Certification
• ITIL Certification
• Process Improvement Certification
• Product Management Certification

Industry Keywords

• Digital Workplace
• End User Computing
• Operational Effectiveness
• Benchmarking

Tools & Technologies

• Jira
• Agile Work Management Tools