Manager, IT – Business Systems

Jobtailor; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor in Chicago is seeking an experienced IT Operations Manager to oversee day-to-day technology operations, user support, onboarding, offboarding, and system integrations.

You will drive data quality, reporting, dashboards, data exchange processes, and automation while ensuring security, privacy, GDPR compliance, and vendor governance. This role partners with global teams and supports a mission-driven nonprofit environment.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or equivalent practical experience.
• 5 to 10 years of progressively responsible experience in IT operations, business systems, technology support, systems administration, or related roles.
• Experience managing user support, ticketing, access administration, onboarding, offboarding, and day-to-day technology operations.
• Experience administering and supporting business systems or core technology platforms.
• Experience with Microsoft 365 or similar collaboration and productivity environments.
• Experience supporting system integrations, APIs, data exchange processes, or automation tools.
• Ability to troubleshoot basic integration issues.
• Experience managing technology vendors, consultants, or external service providers.
• Strong project coordination, organization, documentation, and follow-through skills.
• Strong communication skills and ability to explain technical issues in practical business language.
• Preferred: experience supporting global or multi-country organizations.
• Preferred: experience with ERP, CRM, HRIS, fundraising, finance, inventory, or reporting systems.
• Preferred: experience with API documentation, field mapping, workflow automation, integration platforms, or low-code automation tools.
• Preferred: experience with data quality, reporting, dashboards, business intelligence, analytics platforms, or data governance.
• Preferred: experience supporting cybersecurity administration, access management, business continuity, CIS Controls, privacy compliance, GDPR, vendor risk assessments, Data Processing Agreements, or Data Transfer Agreements.
• Preferred: familiarity with practical uses of AI tools, AI connectors, automation, or emerging technologies.
• Preferred: experience working in nonprofit, international development, or mission-driven organizations.

Responsibilities

• Manage day-to-day technology operations, including user support, onboarding, offboarding, access administration, Microsoft 365 support, device coordination, and troubleshooting.
• Track, prioritize, resolve, and document technology issues.
• Support and improve core business systems, workflows, integrations, APIs, automation, and data exchange.
• Improve data quality, accessibility, reporting, dashboards, data validation, and future data warehouse efforts.
• Support responsible use of approved AI tools and connectors across functions.
• Maintain technology controls and documentation supporting security, privacy, business continuity, GDPR-related activities, data agreements, vendor reviews, and AI governance.
• Manage technology vendors, consultants, and external partners.
• Document and sustain critical systems, support processes, integrations, and technology decisions.
• Build trusted partnerships across functions and geographies and drive continuous improvement.

Skills

User Support

Ticketing Administration

Access Administration

Data Exchange Processes

API Documentation

Workflow Automation

Data Governance

Cybersecurity Administration

GDPR Compliance

Business Continuity

Education

Bachelor's degree in IT / related field or equivalent practical experience

Equivalent practical experience

Tools

Microsoft 365

ERP systems

CRM systems

HRIS systems

Automation tools

BI platforms

Job description

• Manage day-to-day technology operations, including user support, ticketing, onboarding, offboarding, access administration, Microsoft 365 support, device coordination, and troubleshooting
• Track, prioritize, resolve, and document technology issues
• Support and improve core business systems, workflows, integrations, APIs, automation, and data exchange
• Improve data quality, accessibility, reporting, dashboards, data validation, and future data warehouse efforts
• Support responsible use of approved AI tools and connectors across functions
• Maintain technology controls and documentation supporting security, privacy, business continuity, GDPR-related activities, data agreements, vendor reviews, and AI governance
• Manage technology vendors, consultants, and external partners
• Document and sustain critical systems, support processes, integrations, and technology decisions
• Build trusted partnerships across functions and geographies and drive continuous improvement

Requirements

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or equivalent practical experience
• 5 to 10 years of progressively responsible experience in IT operations, business systems, technology support, systems administration, or related roles
• Experience managing user support, ticketing, access administration, onboarding, offboarding, and day-to-day technology operations
• Experience administering and supporting business systems or core technology platforms
• Experience with Microsoft 365 or similar collaboration and productivity environments
• Experience supporting system integrations, APIs, data exchange processes, or automation tools
• Ability to troubleshoot basic integration issues
• Experience managing technology vendors, consultants, or external service providers
• Strong project coordination, organization, documentation, and follow-through skills
• Strong communication skills and ability to explain technical issues in practical business language
• Preferred: experience supporting global or multi-country organizations
• Preferred: experience with ERP, CRM, HRIS, fundraising, finance, inventory, or reporting systems
• Preferred: experience with API documentation, field mapping, workflow automation, integration platforms, or low-code automation tools
• Preferred: experience with data quality, reporting, dashboards, business intelligence, analytics platforms, or data governance
• Preferred: experience supporting cybersecurity administration, access management, business continuity, CIS Controls, privacy compliance, GDPR, vendor risk assessments, Data Processing Agreements, or Data Transfer Agreements
• Preferred: familiarity with practical uses of AI tools, AI connectors, automation, or emerging technologies
• Preferred: experience working in nonprofit, international development, or mission-driven organizations

Core Competencies

Demonstrates expertise in managing technology operations, user support, and system integrations while ensuring data quality and compliance with security standards. Proficient in leveraging Microsoft 365 and automation tools to enhance business workflows and drive continuous improvement.

Highest-signal resume keywords

• IT Operations Management
• Microsoft 365 Support
• System Integration Support
• Data Quality Improvement
• Vendor Management

ATS Optimization Keywords

Hard Skills

• User Support
• Ticketing Administration
• Access Administration
• Data Exchange Processes
• API Documentation
• Workflow Automation
• Data Governance
• Cybersecurity Administration
• GDPR Compliance
• Business Continuity

Soft Skills

• Project Coordination
• Organization
• Documentation
• Communication
• Follow-Through

Industry Keywords

• Nonprofit
• International Development
• Mission-Driven Organizations
• ERP Systems
• CRM Systems
• HRIS Systems
• Data Processing Agreements
• Data Transfer Agreements

Tools & Technologies

• Collaboration Tools
• Automation Tools
• Business Intelligence Platforms
• Analytics Platforms
• Integration Platforms