Senior Manager – Front Office Solutions

Jobtailor

Northern (KY)

Hybrid

USD 120,000 - 180,000

Full time

9 days ago

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Job summary

Jobtailor seeks an accomplished Front-Office Technology Leader to define and drive the strategy for customer-facing platforms. You will align technology with business priorities and growth, partnering with product, IT, and executives to deliver scalable solutions.

You will mentor cross-functional teams, implement Agile and DevOps practices, and ensure reliable, high-performance platforms. Expect collaboration across global stakeholders and a focus on user experience and service excellence.

Qualifications

Experience delivering and supporting front-office/customer-facing platforms.
Experience leading large-scale technology delivery and operations teams.
Strong understanding of enterprise technology ecosystems.

Responsibilities

Define and drive the front-office technology strategy and roadmap.
Partner with business leaders to prioritize and lead delivery of capabilities.
Own and evolve portfolio roadmap and service capabilities.

Skills

Salesforce

Agile

DevOps

Leadership

Stakeholder Management

Solution Architecture

Front-Office Strategy

Team Development

Performance Monitoring

Education

Bachelor's Degree in Information Systems

Bachelor's Degree in Engineering

Bachelor's Degree in Management

Tools

Enterprise Architecture Tools

Job description

Define and drive the front-office technology strategy and roadmap, aligning with business priorities and growth objectives
Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements
Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes
Lead planning, design, development, and deployment of scalable front-office solutions
Ensure alignment with enterprise architecture, data, integration, and security standards
Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions
Establish and promote best practices in Agile, DevOps, and modern engineering methodologies
Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction
Monitor service health, performance metrics, and adoption to ensure delivery of business value
Develop and sustain strategic relationships with technology vendors and partners
Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines
Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership
Report to the VP of IT Enterprise Systems & Architecture

Requirements

Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience
12+ years of experience in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms
Proven leadership experience managing large-scale technology delivery and operations teams
3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud
Deep hands‑on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases
Strong experience with Agile and DevOps delivery practices across the full software development lifecycle
Experience leading distributed and cross‑functional teams in a matrixed environment
Strong understanding of solution architecture, integrations, and enterprise technology ecosystems
Experience working closely with business leadership and influencing product management organizations
Exceptional stakeholder management and communication skills
Strong leadership, team development, coaching, and mentoring capabilities
Proven ability to align people, process, and technology to deliver business value at scale
Strong customer‑focused mindset with emphasis on user experience and service excellence
Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments
Strong analytical and problem‑solving skills with attention to detail and execution discipline
Ability to drive alignment and decision‑making across senior stakeholders and cross‑functional teams
Experience operating in a collaborative, team‑oriented, and global environment
Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred

Core Competencies

Demonstrates expertise in leading front‑office technology strategy and delivery, with a strong focus on Agile and DevOps methodologies. Proven ability to manage large‑scale technology operations and develop high‑performing teams while ensuring alignment with business objectives and user experience.

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