Associate Desktop Support Specialist

Temple Health; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Temple Health in Philadelphia is seeking a Desktop Support Technician to provide Tier 1 help desk assistance for the hospital's desktop computing environment. You’ll install, diagnose, repair, maintain, and upgrade desktop hardware, laptops, tablets, and applications to ensure optimal performance.

This role requires strong customer service, timeliness, and documenting all work in the Help Desk system; hospital experience is preferred and a 40-hour week with day shift.

Qualifications

• High School Diploma or Equivalent Required.
• Bachelor's Degree in Computer Science, Information Technology, or related field Preferred.
• Experience with Windows operating systems and PC hardware preferred.
• Experience in a hospital environment preferred.

Responsibilities

• Provides Tier 1 IT support for desktop computing environment (in person, phone, or email).
• Installs, diagnoses, repairs, maintains and upgrades desktop hardware and applications.

Skills

Windows OS

Hospital environment

PC hardware support

Education

High School Diploma or Equivalent

Bachelor's Degree in CS/IT or related field

Job description

3401 North Broad Street, Philadelphia, Pennsylvania, United States

Tracking Code

263799

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

Provides a single point of contact for end-users to receive Tier 1 support and maintenance within the organization's desktop computing environment. Responsible for installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Maintains and documents all work in the automated Help Desk system. Works collaboratively with all aspects of information technology and customer departments.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in Computer Science, Information Technology, or related field Preferred

Experience

• General Experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred
• General Experience in a hospital environment Preferred
• General Experience and knowledge supporting, troubleshooting, and configuring PC Hardware Preferred