Technical Support Analyst

Two95 International Inc.; Philadelphia (Philadelphia County); On-site; USD 65,000 - 75,000; Full time

Job summary

Two95 International Inc. in Philadelphia, PA is seeking a Technical Support Analyst to join our on-site IT team. The role focuses on implementing, maintaining and supporting server environments and network infrastructure.

You will work with Windows, Office, AD and VOIP, delivering strong customer service and solving complex hardware and software issues under pressure.

A four-year degree is required or equivalent experience; candidates with related certifications are welcome.

Qualifications

• Four-year college degree or equivalent required.
• Experience with Windows support and networking.
• Experience with AD and VOIP preferred.

Responsibilities

• Implement, maintain and support server environments.
• Support LAN/WAN across locations.
• Provide excellent customer service under pressure.
• Assist with hardware/software troubleshooting.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

Active Directory

VOIP

Microsoft Windows

Windows networking

Wi-Fi networking

Microsoft Office

Job description

Hi, Title ? Technical Support Analyst Position ? Fulltime Location ? Philadelphia , PA Salary- $Open(Best Possible) Required Skills:

• Implementation, maintenance and support of server environments, local and wide area networks at al locations.
• May require sitting for extended periods of time.
• Four-year college degree in Computer Science, Information Systems or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree).
• Interest in an knowledge of personal computer hardware and software.
• Minimum 3 years? direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft Office support, and computer Windows and Wi-Fi networking support.
• Knowledge about Active Directory and VOIP.
• Minimum 2 years? support experience with cellular phones and tablets.
• Excellent customer service skills; able to deal with people in pressure situations.
• Personal integrity and strong work ethic.
• Good customer service skills; able to deal professionally with people in pressure situations.