Hybrid-Work Customer Success Associate

LM Wind Power / GE; Occidental (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary Package

Hybrid work set up

HMO Benefits

Mental health consultation

Job summary

First Advantage is a leading background screening solutions provider, delivering compliant, timely services to Fortune 100 and Global 500 brands. The Customer Success Associate acts as the primary liaison for candidates and customers, handling data entry, case reviews, and continuous service improvements.

You will support background checks, align with customer requirements, communicate proactively, and ensure timely delivery while maintaining high service standards across extended service scopes.

Qualifications

• Experience in customer success, client services, or account management within a corporate environment.
• Proven ability to meet targets and SLAs in a fast-paced setting.
• Strong English communication, both written and verbal.

Responsibilities

• Handle end-to-end background screening related queries and tasks.
• Manage day-to-day customer interactions with timely, accurate support.
• Monitor cases to ensure timely delivery within SLAs and quality standards.
• Escalate issues and communicate status to customers and internal teams.

Skills

Customer success

Account management

SLA targets

Clear communication

CRM software (Salesforce)

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

First Advantage is a leading background screening solutions provider, delivering compliant, timely services to Fortune 100 and Global 500 brands. The Customer Success Associate acts as the primary liaison for candidates and customers, handling data entry, case reviews, and continuous service improvements.

You will support background checks, align with customer requirements, communicate proactively, and ensure timely delivery while maintaining high service standards across extended service scopes.