Remote Customer Success Analyst - Verifications & Insights

First Advantage Global operating Centre; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work setup

Competitive salary package

Mentorship Advantage Program

FA Cares volunteer opportunities

Job summary

First Advantage is seeking a Customer Success Analyst to be on the front line of client engagement, guiding and advocating for customers through service delivery engagements. You’ll educate clients on FA services and ensure their needs are met to improve satisfaction.

The role requires a Bachelor’s degree in Business or equivalent and 3–4 years of experience, with strong communication skills and proficiency in MS Office.

Qualifications

• Bachelor’s degree in Business or equivalent is required.
• 3–4 years of working experience.
• Client management experience is an advantage.
• Working in related function within First Advantage is an advantage.

Responsibilities

• Perform report research and analysis for internal and external customers. Ensure reports are delivered on time and SLAs are met.
• Provide and maintain an in-depth working knowledge of all client verification processing guidelines.
• Research documentation and contact institutions to obtain verifications in a professional manner.
• Communicate effectively to obtain verification information over the phone and document calls.
• Manage education, employment, and licensing verification calls with proper records.

Skills

Client management

Strong communication

MS Office proficiency

Education

Bachelor’s degree in Business or equivalent

Tools

MS Office

Job description

First Advantage is seeking a Customer Success Analyst to be on the front line of client engagement, guiding and advocating for customers through service delivery engagements. You’ll educate clients on FA services and ensure their needs are met to improve satisfaction.

The role requires a Bachelor’s degree in Business or equivalent and 3–4 years of experience, with strong communication skills and proficiency in MS Office.