Associate AI Engineer - Customer Service Automation

T-Mobile USA, Inc.; Bellevue (WA); On-site; USD 81,000 - 161,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. in Bellevue, WA is seeking an AI/ML professional to develop and optimize AI models for customer service automation. You will apply prompt engineering, fine-tuning, and production integration practices to improve reliability, accuracy, and efficiency.

The role emphasizes collaboration with cross-functional teams and alignment with operational goals, while ensuring scalable, high-quality AI solutions for customer interactions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Cloud computing experience required.
• Collaboration and teamwork skills required.
• Customer-focused mindset.
• Data analysis skills required.
• Data management and data modeling skills required.
• Model tuning and prompt engineering experience required.
• Prompt engineering experience required.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Use prompt engineering to improve AI model performance for customer service automation.
• Partner with cross-functional teams to integrate AI enhancements into production systems.
• Support development and optimization of AI models to align with operational goals.
• Contribute to the architecture of AI systems to improve customer interactions.
• Help ensure AI applications are reliable, accurate, and efficient within customer service operations.
• Fine-tune AI models to raise performance and user satisfaction.
• Complete additional duties and projects assigned by management as needed.

Skills

Prompt Engineering

Data Analysis

Data Modeling

Data Management

Model Tuning

Collaboration

Customer-Focused

Cloud Computing

Education

Bachelor's Degree

Computer Science / Engineering related field

Job description

T-Mobile USA, Inc. in Bellevue, WA is seeking an AI/ML professional to develop and optimize AI models for customer service automation. You will apply prompt engineering, fine-tuning, and production integration practices to improve reliability, accuracy, and efficiency.

The role emphasizes collaboration with cross-functional teams and alignment with operational goals, while ensuring scalable, high-quality AI solutions for customer interactions.