Associate AI Engineer

T-Mobile USA, Inc.; Bellevue (WA); On-site; USD 81,000 - 161,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. in Bellevue, WA is seeking an AI/ML professional to develop and optimize AI models for customer service automation. You will apply prompt engineering, fine-tuning, and production integration practices to improve reliability, accuracy, and efficiency.

The role emphasizes collaboration with cross-functional teams and alignment with operational goals, while ensuring scalable, high-quality AI solutions for customer interactions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Cloud computing experience required.
• Collaboration and teamwork skills required.
• Customer-focused mindset.
• Data analysis skills required.
• Data management and data modeling skills required.
• Model tuning and prompt engineering experience required.
• Prompt engineering experience required.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Use prompt engineering to improve AI model performance for customer service automation.
• Partner with cross-functional teams to integrate AI enhancements into production systems.
• Support development and optimization of AI models to align with operational goals.
• Contribute to the architecture of AI systems to improve customer interactions.
• Help ensure AI applications are reliable, accurate, and efficient within customer service operations.
• Fine-tune AI models to raise performance and user satisfaction.
• Complete additional duties and projects assigned by management as needed.

Skills

Prompt Engineering

Data Analysis

Data Modeling

Data Management

Model Tuning

Collaboration

Customer-Focused

Cloud Computing

Education

Bachelor's Degree

Computer Science / Engineering related field

Job description

T-Mobile offers a strong compensation package built for long-term growth, along with benefits that support your health, family, and ongoing learning. This onsite role in Bellevue, WA focuses on developing and optimizing AI models that enhance customer service automation, with opportunities to apply prompt engineering, fine-tuning, and production integration practices to improve reliability, accuracy, and efficiency.

What you’ll do

• Use prompt engineering techniques to improve AI model performance for customer service automation


• Partner with cross-functional teams to integrate AI-driven enhancements into production systems


• Support the development and optimization of AI models to align with operational goals


• Contribute to the architecture of AI systems to improve customer interactions


• Help ensure AI applications are reliable, accurate, and efficient within customer service operations


• Fine-tune AI models to raise performance and user satisfaction


• Complete additional duties and projects assigned by business management as needed

Requirements

• Bachelor's Degree OR a combination of education and experience considered equivalent (Required)


• Cloud Computing (Required)


• Collaboration (Required)


• Customer-Focused (Required)


• Data Analysis (Required)


• Data Management (Required)


• Data Modeling (Required)


• Model Tuning (Required)


• Prompt Engineering (Required)


• Must be at least 18 years of age


• Must be legally authorized to work in the United States

Preferred education and experience

• Acceptable areas of study include Computer Science, Engineering, or related field (Preferred)


• Less than 2 years developing and optimizing AI models, particularly for customer service automation (Preferred)


• Less than 2 years applying AI techniques such as prompt engineering and fine-tuning (Preferred)


• Less than 2 years collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)

Certifications (preferred)

• Certified Analytics Professional (CAP) (Preferred)


• Machine Learning Certification (Preferred)

Compensation

USD 80,900 - 160,710 per year.

Benefits

• Competitive base salary and compensation package


• Annual stock grant


• Employee stock purchase plan


• 401(k)


• Access to free, year-round money coaches


• Medical, dental and vision insurance


• Flexible spending account


• Paid time off


• Up to 12 paid holidays


• Paid parental and family leave


• Family building benefits


• Back-up care and enhanced family support


• Childcare subsidy


• Tuition assistance and college coaching


• Short- and long-term disability


• Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance


• Voluntary disability insurance and voluntary long-term care insurance


• Mobile service & home internet discounts


• Pet insurance


• Access to commuter and transit programs


• Annual bonus or periodic sales incentive or bonus (in regular, non-temporary roles)


• Year-end bonus (corporate employees)


• Monthly bonuses (certain positions in Customer Care)