Associate Administrator

Reese Group, Inc.; Kansas City (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

The Reese Group, Inc. in Kansas City, MO, seeks an Associate Administrator to provide tactical backend support for internal staff and clients in a full-time, in-office role from 8:00 am to 5:00 pm, Monday through Friday.

You'll deliver high-touch customer service with professional email etiquette, manage data entry and item changes, coordinate purchase orders, and assist with biannual show operations. Strong Excel/PowerPoint and attention to detail are essential.

Qualifications

• Strong data entry skills with high accuracy and attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent customer service mindset and professional email etiquette.
• Ability to manage repetitive tasks with high attention to detail and prioritize urgent requests.

Responsibilities

• Reception Coverage: Answer the main office phone calls, greet incoming customers, maintain a clean and welcoming office environment.
• General Office Procedures: Process daily mail and electronic faxes, package deliveries, send packages, binding and printing, making copies.
• Item & Data Entry: Enter and update specifications for new item setups, item changes, and item discontinuations; process vendor cost changes.
• Bulletin Creation: Create and distribute bulletins for new items, upcoming shows, and active promotions.
• Order & Invoice Processing: Submit retailer orders, vendor invoices, and 'swell' allowances for processing.
• Backup Documentation: Download weekly retailer ads and invoice backup.
• Purchase Order Coordination: Update and communicate purchase order revisions.
• HGS Biannual Food Show Support: Provide onsite show setup and teardown assistance.

Skills

Data entry accuracy

Microsoft Excel

Microsoft PowerPoint

Customer service mindset

Administrative execution

Education

Associate Degree or higher in Business Administration or related field

Tools

Microsoft Office Suite

Job description

FLSA Status: Non-Exempt Leader/Manager: April Goodwin

Summary: The Associate Administrator is a full-time, non-exempt, in-office position working Monday through Friday from 8:00 am - 5:00 pm. This role represents the Reese Group as a professional liaison across various levels of the organization, providing tactical backend support for internal office personnel and clients. The Associate Administrator provides a high-touch customer service experience by operating with a “one-customer” mindset with our clients. Professional email etiquette and consistent poise are utilized to maintain a high standard of professional presence that reflects the Reese Group’s commitment to service.

Administrative Duties and Responsibilities:

• Reception Coverage: Answer the main office phone calls, greet incoming customers, maintain a clean and welcoming office environment.
• General Office Procedures: Process daily mail and electronic faxes, package deliveries, send packages, presentation binding and printing, making copies.
• Item & Data Entry: Enter and update specifications for new item setups, item changes, and item discontinuations. Process vendor cost changes.
• Bulletin Creation: Create and distribute bulletins for new items, upcoming shows, and active promotions.
• Order & Invoice Processing: Submit retailer orders, vendor invoices, and "swell" allowances for processing.
• Backup Documentation: Download weekly retailer ads and invoice backup.
• Purchase Order Coordination: Update and communicate purchase order revisions.

Other Duties When Required:

1. HGS Biannual Food Show Support: Make copies, assemble and pack show materials,

provide onsite show setup and teardown assistance (February and August).

Required Qualifications & Skills:

• Technical and Software Proficiency: Strong data entry skills with a high degree of accuracy and attention to detail. Intermediate proficiency in Microsoft Office Suite (specifically Excel and PowerPoint).
• Customer Service Skills: Demonstrate a “one-customer” mindset where every interaction is important. Provide focused attention through professional email etiquette and maintain professional poise (verbal and physical) with all clients.
• Administrative Execution: Proficiency in executing repetitive tasks with high attention to detail, including the ability to solve problems and identify minor data inconsistencies. Ability to re-prioritize daily workflow to address urgent requests and solve immediate customer issues as they arise.
• Organizational Skills: Successful method for tracking daily to-do items to ensure all deadlines and tasks are managed effectively. Capability to maintain digital filing systems with close attention to detail.

Education and Experience:

Associate Degree or higher in Business Administration or related field.

Physical Activity on the Job:

Standing – Frequently, Walking – Frequently, Sitting – Frequently, Using hands to touch, handle or feel – Frequently, Reach with hands and arms – Frequently, Climbing or balancing – Occasionally, Stoop/kneel/crouch/crawl – Frequently, Talk/hear – Frequently, Tasting/Smelling – Occasionally, Frequently lifts and carries between ten and twenty-five pounds, Boxes weighing around fifty pounds are occasionally lifted and carried.