Associate Account Manager, Commercial Insurance & Client Service

Hilb Group; Roseland (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

Short-Term Disability

Medical Insurance

401(k)

PTO

Pet benefits

Job summary

Hilb Group in Roseland, NJ is seeking an Associate Account Manager to join our in-office team. You will support Account Managers and Executives with day-to-day servicing of commercial accounts, respond to client inquiries, and help prepare certificates of insurance, binders, and endorsements.

The ideal candidate has 0-2 years in insurance or customer service, strong organizational and communication skills, and the ability to manage multiple priorities.

Qualifications

• 0-2 years in insurance, customer service, or admin support.
• High school diploma required; associate/bachelor preferred.
• License in property & casualty or ability to obtain within timeframe.

Responsibilities

• Assist with commercial lines servicing for the region.
• Support Account Managers and Executives with day-to-day tasks.
• Respond to routine client inquiries on policies, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency systems.
• Gather underwriting information and materials.
• Maintain accurate client files and ensure regulatory compliance.
• Track renewal timelines and assist with submissions and carrier follow-up.

Skills

Organizational skills

Attention to detail

Communication skills

Microsoft Office

CRM knowledge

Teamwork

Education

HS diploma

Associate/Bachelor's preferred

Tools

Agency management systems

Microsoft Office

Job description

Hilb Group in Roseland, NJ is seeking an Associate Account Manager to join our in-office team. You will support Account Managers and Executives with day-to-day servicing of commercial accounts, respond to client inquiries, and help prepare certificates of insurance, binders, and endorsements.

The ideal candidate has 0-2 years in insurance or customer service, strong organizational and communication skills, and the ability to manage multiple priorities.