Associate Account Manager

Hilb Group of New York; Roseland (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision

401(k) with company match

PTO

Voluntary benefits: Critical Illness,

Job summary

Hilb Group in Roseland, NJ is seeking an Associate Account Manager for an in-office role. You will support commercial lines servicing, assist with certificates and endorsements, and help manage client files and renewals.

The ideal candidate has 0–2 years in insurance or customer service, strong organization and communication skills, and must have or be able to obtain a Property & Casualty license. Competitive benefits and a collaborative team environment are offered.

Qualifications

• High school diploma or equivalent; higher degree preferred.
• 0–2 years in insurance, customer service, or admin support.
• Property & Casualty license required or able to obtain within timeframe.
• Strong organizational, communication, and detail-oriented skills.

Responsibilities

• Assist with commercial lines needs for the region.
• Support Account Managers and Account Executives with servicing.
• Respond to routine client inquiries on policies, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in AMS.
• Gather underwriting information and application materials.
• Maintain accurate client files per procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.
• Assist with submission prep and carrier follow-up.
• Track renewal timelines and ensure documentation is processed.
• Review policies for accuracy and request corrections.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Agency management systems

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Associate Account Manager to join our team. This position will report to our agency located in Roseland, NJ. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Assist with commercial lines needs for the region, as needed
• Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 0-2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office; agency management systems preferred

Benefits:

• Compensation: $60,000.00+ /yr. depending on experience
• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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